RVP, Commercial Services – Americas

Hyatt

RVP of Commercial Services overseeing sales performance for full-service and select-service hotels across the Americas. Driving strategic direction, operational leadership, and talent development in a growing hospitality brand.

Posted 5/1/2026full-timeRemote • Illinois • 🇺🇸 United StatesLead💰 $185,000 - $245,000 per yearWebsite

About the role

Key responsibilities & impact

Interface directly with hotel owners, property leadership teams, and regional partners to build trust, alignment, and shared accountability for topline performance.
Represent the Commercial Services function in owner discussions, ensuring transparent communication, data‑driven insights, and a balanced approach to strategic decision‑making.
Act as a connector between field and corporate teams, ensuring property-level needs are clearly communicated and understood across the organization.
Engage closely with assigned properties to ensure the Strategic Revenue Plan is designed, aligned, and executed to meet or exceed ownership expectations.
Support the creation, refinement, and continuous improvement of the Strategic Revenue Plan—including pricing, segmentation strategy, demand generation, and market share objectives.
Partner with hotels to identify performance gaps, develop corrective action plans, and drive sustainable improvements toward stabilization and long‑term revenue growth.
Monitor key sales, revenue, and market metrics to support data‑driven strategies and ensure alignment with enterprise commercial priorities.
Liaise between hotel teams and corporate commercial functions (Revenue Management, Sales, Digital, Loyalty, Brand, Marketing and Analytics) to ensure full activation of enterprise resources at the property level.
Manage sales, revenue and marketing related hotel escalations, working with leaders at both property and corporate levels to diagnose issues and implement effective solutions.
Ensure effective tactical sales planning, segment deployment, and account management practices are in place across assigned hotels.
Contribute to the development and execution of topline revenue generation strategies that align with enterprise goals and drive RevPAR penetration and market share gains.

Requirements

What you’ll need

12+ years of progressive experience in sales, revenue, marketing, or commercial strategy within the hospitality industry
10+ years in multi-unit or regional leadership, overseeing portfolios of full-service and lifestyle or select-service hotels
Proven success leading both managed and franchise hotel environments.
Strong knowledge and understanding of the pre-opening experience and ramp process.
Demonstrated experience in setting and managing sales budgets, forecasting, and business planning
Strong track record of driving market share growth, revenue performance, marketing and sales team effectiveness
Experience managing hotel escalations, navigating complex operational or owner-related issues
Prior responsibility for influencing or supporting talent development, hiring decisions, and performance management
High proficiency in all Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint) and Hyatt (or comparable) CRM, event management, and RFP systems
Ability to travel, primarily domestically, throughout assigned territory/region – approximately 60%

Benefits

Comp & perks

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedules
Work-life benefits include well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesrevenue managementmarketing strategybusiness planningforecastingmarket share growthperformance managementdata-driven insightspricing strategydemand generation

Soft Skills

communicationleadershipcollaborationstrategic decision-makingproblem-solvingrelationship buildingaccountabilitytactical planninginfluencingtalent development