Hyatt

National Sales Sourcing Center Manager

Hyatt

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $65,000 - $78,000 per year

About the role

  • Recruit, interview, hire, and on-board new Sourcing Specialists as needed
  • Maintain and update processes to drive efficiencies, maximize quality, grow revenue capture, and manage costs
  • Administer performance management process for the team, including goal setting, assessing individual development plan targets and achievement, annual review process, and coaching/counseling when appropriate
  • Actively participate in meeting response time goals, including lead input when necessary, working on customer cases during peak contact periods
  • Provide monthly documentation and metrics on team KPI achievements
  • Maintain strong team culture and ongoing recognition to ensure the right fit retention
  • Demonstrate a commitment to Hyatt’s core values.

Requirements

  • 2+ years of leadership experience in a similar role
  • Proficient with Microsoft Word, Excel, and PowerPoint
  • Knowledgeable of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, etc.
  • Must be highly motivated and organized with the ability to work on multiple tasks simultaneously under time constraints
  • Must be open-minded and able to adapt to a fast-paced, changing environment to champion change across the team
  • Solution-oriented individual with a proven ability to creatively problem-solve in a dynamic, high-pressure atmosphere
  • Must possess strong verbal and written communication skills
  • Bachelor's degree in business or hospitality.
Benefits
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementgoal settingKPI metricscustomer sourcingbooking toolsproblem-solvingtime management
Soft Skills
leadershiporganizationadaptabilitycommunicationteam culturemotivationcreativity
Certifications
Bachelor's degree in businessBachelor's degree in hospitality