Hyatt

Group Sales Manager – Andaz Turks and Caicos

Hyatt

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Shows enthusiasm and is personally motivated from within, as opposed to outside stimulus
  • Maintains accurate, correct, and complete records of all transactions and contracts within sales files and Envision edits
  • Keeps a clean record of the sales process within the Group Sales Booking comments and actively uses the Envision Trace System
  • Consistently follows up on customer inquiries and phone messages within required response times
  • Meets and exceeds standards for customer follow-up with paperwork and requests
  • Maintain strong customer relationships
  • Proper utilization of the envision trace system to manage solicitation efforts as well as account management
  • Demonstrates a consistently high level of participation in meetings and brainstorming sessions
  • Meets project deadlines consistently and completes assigned projects
  • Sets own goals and objectives and strives to complete each on time
  • Individual maintains complete and accurate knowledge of their resort and group offerings
  • Works side by side with Sales, Event and Marketing team
  • Works closely with Revenue Management to quote group business based on budget and hotel need periods
  • Produces sales contracts and manages correspondence
  • Demonstrates awareness of established goals for property and the role played in Sales process to achieve and/or exceed these goals
  • Clear communication to property team to execute site tours
  • Participates in events as designated by Director including resort familiarization trips
  • Any other duties as assigned by Director
  • Travel may be required

Requirements

  • University degree or diploma qualification in Sales or Marketing and/or Hospitality or Tourism Management or industry experience equivalent
  • Minimum 3 years’ manager experience within a 4-5 star hotel sales environment
  • Understands that the Andaz clientele may vary from traditional hotels in regard to target audiences, size of group and intention of visit
  • Understands incentive travel and social luxury clientele
  • Effective as a team player within the Sales Department, as well as the hotel in general
  • Ability to easily and willingly adapt to a change of policy, procedures, and work environment
  • Proven track record in achieving targets and yield management
  • Strong written and verbal communication skills
  • Passion for direct sales and willingness to jump in to assist to team as needed
  • Demonstrates active listening skills with customers and fellow employees
  • Accurately documents, files, and provides required documentation for proper implementation of work; i.e., office sales files, GSB's, lost business reports, solicitation reports, roadmaps, etc.
  • Has a pro-active approach and anticipates guest needs
  • Can work in home office environment
Benefits
  • Hyatt is an equal employment opportunity and affirmative action employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementyield managementcontract managementcustomer follow-upaccount managementdocumentationsolicitation reportsproject managementgoal settinghospitality management
Soft Skills
team playereffective communicationactive listeningadaptabilitymotivationcustomer relationship managementparticipation in meetingsproactive approachtime managementproblem-solving
Certifications
university degree in Salesuniversity degree in Marketingdiploma in Hospitality Managementdiploma in Tourism Management