Hyatt

Director, Commercial Performance Optimization

Hyatt

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $145,000 - $175,000 per year

Job Level

Lead

About the role

  • Drive top-line commercial performance across a portfolio of underperforming hotels
  • Ensure that commercial strategies are tailored to each hotel’s unique positioning and market dynamics
  • Identify and pursue revenue-generating opportunities through market intelligence, strategic targeting, and professional selling practices
  • Partner with hotel teams to execute property-specific commercial goals
  • Leverage data, sales tools, and lead generation platforms to optimize funnel management
  • Respond to inbound demand and drive proactive outbound sales efforts
  • Conduct topline revenue diagnostics and monitor KPIs to identify gaps, trends, and opportunities for performance improvement

Requirements

  • Minimum 10 years of progressive sales leadership experience in the hospitality industry
  • Demonstrated experience with multi-property or regional sales leadership in a global or multi-brand environment
  • Deep understanding of hotel sales/events/marketing disciplines, including group, transient, corporate, and travel industry segments
  • Skilled in diagnosing sales performance issues and implementing practical, results-oriented solutions
  • Strong commercial acumen and understanding of the interplay between sales, marketing, and revenue management
  • Excellent communication, coaching, and stakeholder management skills
  • Experience with CRM, sales performance tools, and data analytics platforms is highly preferred
  • Highly analytical, data-driven thinker with the ability to interpret complex data sets and transform insights into actionable strategy
  • Solid understanding of broader commercial levers (sales, marketing, digital) and how they influence topline revenue performance
  • Bachelor’s degree in Business, Hospitality, Finance, or a related field required
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales leadershiprevenue generationmarket intelligencesales performance diagnosticsdata analysisrevenue managementstrategic targetingperformance improvementhospitality salesmarketing disciplines
Soft Skills
communicationcoachingstakeholder managementanalytical thinkingdata-driven decision makingproblem solvingstrategic thinkingcollaborationadaptabilityresults-oriented
Certifications
Bachelor’s degree in BusinessBachelor’s degree in HospitalityBachelor’s degree in Finance