Hyatt

Area Reservations Sales Supervisor

Hyatt

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Reservations Supervisor will serve as a day-to-day role model to new and existing reservations agents.
  • Must create a positive, energetic working environment by maintaining high morale and productivity.
  • Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.
  • Assist in creating a high performance, revenue generating team through consistent development, training and coaching of Reservations Agents and Advisors.
  • Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurements.
  • Ensure a positive pre-arrival experience for guests by accurately conveying resort and reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system.
  • Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow-up.
  • Ensures effective resolution of service issues with a proactive approach to guest and associate needs.
  • Respond timely to requests for information and assistance from guests, agents and other resort employees by using good judgement when independent decisions are required.
  • Assist with Reservation and Experience shared inboxes and chats from the Miraval website.
  • Assist with onsite Exclusive Resort guest arrivals and/or Onsite Experience Planning per property needs.

Requirements

  • Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment is preferred, but not required.
  • Technology proficiency with thorough working knowledge of GDS, reservations software and booking systems is preferred, but not required.
  • Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
  • Previous experience in development and delivery of training information.
  • Exceptional time management, detail and organizational skills.
  • Professional demeanor with exceptional verbal, written and electronic communication skills.
  • Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.
Benefits
  • iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
  • Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
  • Discounted and Complimentary Hyatt Hotel nights*
  • Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
  • 401K with company match*
  • Generous Paid Time Off program*
  • Paid Family Bonding Time and Adoption Assistance*
  • Complimentary daily colleague meals
  • Employee Stock Purchase Plan*
  • Access to resort facilities including spa services, programs, hiking trails and fitness center *
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalestraining developmenttime managementorganizational skillsattention to detailproblem resolutioncommunication skills
Soft Skills
leadershipteam developmentproactive approachflexibilityjudgment