Hyatt

Service Now Engineer – Global Technology Support

Hyatt

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois • 🇺🇸 United States

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Salary

💰 $90,000 - $110,000 per year

Job Level

JuniorMid-Level

Tech Stack

AngularITSMJavaScriptReactServiceNowSOAP

About the role

  • Interact with internal customer team members to capture business requirements and translate them into appropriate technical solutions.
  • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology
  • Support and develop in Hyatt’s ITSM module and Services Operations Workspace (SOW)
  • Responsible for providing accurate and up to date documentation on current ITSM processes or Custom Applications, using understandable business language
  • Monitors health, usage, and overall compliance of the ServiceNow platform
  • Works directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy
  • Works with key Global Technology Support and IT Process Owners and leadership on priorities and being the main contact on many ITSM products
  • Co-lead Global Technology Support weekly call for prioritization with ServiceNow team
  • Occasions to create and lead Hyatt engineered Citizen Developer program
  • Opportunities to participate in Hyatt’s Diversity & Inclusion activities

Requirements

  • 2-4+ years of work experience in ServiceNow
  • Bachelor’s degree in a related field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable
  • Hands-on development experience with ServiceNow
  • Experience building ServiceNow solutions in non-IT contexts a plus
  • Strong working knowledge of ITIL practices (Incident, Problem, and Request Management
  • Knowledge of ITL Frameworks and tools
  • Web development experience using HTML5, CSS, JavaScript, Angular or React, and related technologies preferred
  • Knowledge of web services (SOAP, REST or JSON)
  • Exposure to integrating ServiceNow with other applications or databases.
  • Experience with ServiceNow’s Service Portal, SOW Workspace, Agent Assist, Playbooks, and Knowledge Base
  • Experience in Virtual Agent and supporting branching
  • Exposure to Configurable Workspaces and UI Builder
  • An interest in leveraging new features / technologies is critical
  • Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform
  • System analysis & design skills, technical writing skills
  • Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers is required
  • Experience with Agile (or Scale Agile Framework) project management processes a plus
  • Adaptable to change and able to work independently and as part of a team
  • Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project
  • Strong communication skills (oral and written)
  • Ability to work with individuals across multiple functions
  • Ability to communicate with several senior leaders within the company
Benefits
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowITILHTML5CSSJavaScriptAngularReactSOAPRESTJSON
Soft skills
critical thinkingcommunicationadaptabilityteamworkproject managementtechnical writingsystem analysisattention to detailuser-friendly designcollaboration