Hyatt

Lifestyle Openings & Conversions Manager

Hyatt

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois • 🇺🇸 United States

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Salary

💰 $98,600 - $115,000 per year

Job Level

Mid-LevelSenior

About the role

  • Act as a corporate resource for hotel openings, focusing on training and supporting hotels in Food and Beverage, Rooms, Brand Standards, Quality Assurance, Brand Programs, and Operational Efficiencies.
  • Deliver on-site training for hotels that require operational improvements, as directed by the Regional VPs of Operations, VP of Openings & Transitions, and the Director of Openings & Transitions.
  • Host and manage pre-opening, transition, and de-flag calls for all assigned hotels.
  • Liaise with property RVPs, document call details, and distribute notes for follow-up.
  • Upload all relevant documentation to Pacer.
  • Host virtual HyBar training for assigned openings, collaborating with design services, project services, engineering, and operations to ensure the hotel opening is on track and identify adjustments as necessary.
  • Schedule and conduct conference calls with hotels and vendors to review Food and Beverage Brand Approved Products, training schedules, and operational progress during the pre-opening phase.
  • Develop training schedules tailored to each hotel opening and arrange discussion calls with hotels to confirm their readiness.
  • Guide hotels in implementing Brand Programs, F&B updates, and in managing relationships with approved vendors and brand-approved products.
  • Monitor the critical path toolkit for the hotel opening, communicate with hotels to ensure milestones are being met, and adjust plans when necessary.
  • Collaborate closely with the hotel’s executive team, management companies, owners, Project Services, IT, Vendors, and on-site Project Management during the hotel opening week to ensure everything is running smoothly.
  • Update and edit content on HyattConnect and Pacer, ensuring all departmental resources are current and easily accessible to relevant teams.
  • Work closely with Operations leads to update F&B guides, recipes, setups, equipment, and food training materials.
  • Demonstrate a strong commitment to Hyatt's core values throughout the role, ensuring that the company’s standards and culture are reflected in the work done.
  • Extensive knowledge of Hyatt’s operations, brand standards, and tools.
  • Strong organizational and communication skills for managing multiple tasks, calls, and timelines.
  • Leadership and mentoring abilities to support hotel teams and improve operational performance.
  • Willingness to travel on short notice: This role requires a strong degree of flexibility with travel arrangements, especially if hotel opening dates change unexpectedly.

Requirements

  • 4+ years minimum in the position of Department Head, Assistant Director of Operations, Assistant General Manager, or General Manager (Full-Service Hotel experience preferred).
  • Hotel Opening Experience in either Assistant Director of Operations, Department Head, or General Manager Role.
  • 4+ years’ hands-on experience in Food and Beverage and Rooms operations.
  • Applicants must possess fluency in Spanish, both written and spoken, to effectively communicate with Spanish-speaking clients and colleagues.
  • ServSafe
  • Alcohol Awareness Training or equivalent
  • Training Certification (Train the Trainer)
Benefits
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Food and Beverage operationsRooms operationsTraining developmentOperational improvementsQuality AssuranceBrand StandardsOperational EfficienciesProject ManagementDocumentation managementCritical path monitoring
Soft skills
Organizational skillsCommunication skillsLeadership abilitiesMentoring abilitiesFlexibilityCollaborationInterpersonal skillsTime managementProblem-solvingAdaptability
Certifications
ServSafeAlcohol Awareness TrainingTraining Certification (Train the Trainer)