Senior Manager, Network Operations
Hyatt
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $140,000 per year
Job Level
Senior
Tech Stack
CloudCyber Security
About the role
- Overseeing the planning, reliability, and security of Hyatt’s global network infrastructure.
- Providing strategic leadership for network operations, ensuring high performance, scalability, and resilience across all corporate and property environments.
- Driving continuous improvement initiatives across network operations, focusing on automation, standardization, and service quality.
- Collaborating with cybersecurity, infrastructure, and application teams to ensure end-to-end system resilience and secure connectivity.
- Overseeing vendor performance and negotiate service-level agreements (SLAs) to maintain high operational standards.
- Monitoring and reporting on network performance metrics, providing insights and recommendations for optimization.
- Leading response efforts for major incidents and ensuring timely communication and resolution.
Requirements
- 8+ years of progressive experience overseeing complex, enterprise-scale network environments across global corporate offices, regional hubs, and property-based infrastructures
- Enterprise-level experience driving large-scale network transformations, including migrations from legacy platforms (e.g., Fortinet, Aruba, Cisco) to modern cloud-managed architectures (e.g., Cisco Meraki or SD-WAN solutions)
- Demonstrated success in leading and mentoring technical teams, with experience in performance management and task prioritization.
- Hands-on experience with network lifecycle management, including planning and executing hardware and technology refreshes.
- Deep expertise in PCI DSS and cybersecurity frameworks, ensuring compliance and audit readiness across all networked environments through policy enforcement and evidence documentation.
- Advanced operational troubleshooting and incident management, leading root cause analysis and continuous improvement efforts for both wired and wireless infrastructure performance.
- Collaborative leadership across IT, security, and property operations, aligning network strategy with organizational objectives and digital transformation initiatives
Benefits
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network infrastructurenetwork operationsautomationstandardizationservice qualitynetwork lifecycle managementoperational troubleshootingincident managementroot cause analysiscloud-managed architectures
Soft skills
strategic leadershipcollaborative leadershipmentoringperformance managementtask prioritizationcommunicationcontinuous improvement
Certifications
PCI DSS