Retail Security Officer

Hy-Vee, Inc.

Retail Security Officer providing customer service while ensuring a safe environment for customers and employees. Patrolling store premises and coordinating with law enforcement as needed.

Posted 6/12/2026full-timeDes Moines • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides prompt, efficient and friendly customer service by maintaining a safe and secure store environment for customers and employees.
The retail security officer patrols and monitors premises, and, if needed, apprehending theft suspects in compliance with Hy-Vee's standards and guidelines.
Exhibiting respect, concern and patience in all customer and employee interactions.
Monitors the store property, as well as customer and employee activities, for potential theft of assets or damage to assets on Hy-Vee's property.
Takes appropriate action to prevent theft; apprehends individuals engaged in theft activity.
Contacts and coordinates with local law enforcement regarding known offenders or suspicious persons observed during duties, parking lot accidents, notifies fire department or ambulance services in case of emergency, maintains public safety within the store.
Reports unsafe conditions inside and outside of the store to management.
Reports any internal theft suspicions and observations to Loss Prevention Area Manager.
Accurately completes all incident reports.
Assists Loss Prevention with investigations.
Reports to work when scheduled and works expected number of hours.
Maintains attendance, dress code and grooming standards according to set guidelines.
Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions and calling for repairs.
Makes recommendations to Directors regarding loss prevention best practices.
Attends and participates in store security-related meetings.
Adheres to Hy-Vee's policies, procedures and individual store guidelines; maintains high ethical standards.

Requirements

What you’ll need

High School diploma or equivalent.
Prior experience in law enforcement (with POST or equivalent certification), military service or corrections.
Good standing from previous agencies.
Valid driver’s license required.
Must be eligible or already permitted to carry a firearm.

Benefits

Comp & perks

at Hy-Vee our people are our strength.
We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident reportingpreventive maintenancetheft preventionpatrollingapprehending suspectsinvestigationstroubleshooting malfunctions

Soft Skills

customer servicecommunicationpatiencerespectconcernteamworkethical standards

Certifications

High School diplomaPOST certificationfirearm permit