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Customer Care Representative
Hy-Vee, Inc.. Provides first-class service by communicating with customers by telephone, chat, email, or other channels to respond to inquiries and service requests, resolve issues, and provide information about Midwest Heritage services.
About the role
Key responsibilities & impact- Provides first-class service by communicating with customers by telephone, chat, email, or other channels to respond to inquiries and service requests, resolve issues, and provide information about Midwest Heritage services.
- Process service maintenance requests for the online banking channels
- Promote additional Midwest Heritage banking, financial and insurance services
- Ensure that customers are satisfied with the products and services that they obtain
Requirements
What you’ll need- High school diploma or equivalent
- One plus year(s) of customer service, banking or related experience
- Excellent organizational and time management skills
- Strong customer service and interpersonal skills
- General computer proficiency (Experience with Microsoft Office programs such as Word, Excel, and Outlook preferred)
- Strong written and verbal communication skills
- Basic problem-solving skills
Benefits
Comp & perks- health insurance
- retirement plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebanking experienceproblem-solvingcomputer proficiency
Soft Skills
organizational skillstime managementinterpersonal skillswritten communicationverbal communication
Certifications
high school diploma