Customer Care Representative

Hy-Vee, Inc.

Customer Care Representative providing exceptional customer service at Midwest Heritage through various communication channels. Responsible for banking inquiries, service requests, and customer satisfaction.

Posted 5/7/2026full-timeChariton • Iowa • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provides first-class service by communicating with customers by telephone, chat, email, or other channels to respond to inquiries and service requests, resolve issues, and provide information about Midwest Heritage services.
Process service maintenance requests for the online banking channels
Promote additional Midwest Heritage banking, financial and insurance services
Ensure that customers are satisfied with the products and services that they obtain

Requirements

What you’ll need

High school diploma or equivalent
One plus year(s) of customer service, banking or related experience
Excellent organizational and time management skills
Strong customer service and interpersonal skills
General computer proficiency (Experience with Microsoft Office programs such as Word, Excel, and Outlook preferred)
Strong written and verbal communication skills
Basic problem-solving skills

Benefits

Comp & perks

health insurance
retirement plans

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebanking experienceproblem-solvingcomputer proficiency

Soft Skills

organizational skillstime managementinterpersonal skillswritten communicationverbal communication

Certifications

high school diploma