Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services.
Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product.
Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement.
Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction.
Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates.
Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction.

Requirements

Experience: 1+ years in Customer Success, Account Management, or Client Support roles.
Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries.
Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems.
Fluent in English: Strong verbal and written communication skills.
Remote-Ready: A reliable laptop and stable internet connection are required.

Benefits

💰 Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR
🌎 Work from Anywhere: Enjoy the flexibility of remote work.
🚀 Exclusive Access: Connect with top-tier employers globally.
🤝 Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementClient SupportData AnalysisCustomer Engagement Strategies

Soft Skills

Relationship BuildingCommunicationProblem SolvingCollaborationCustomer Advocacy