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E-commerce Customer Service Specialist
Husqvarna GroupE-commerce Customer Service Specialist working with centralized e-commerce processes in Warsaw. Focused on operational excellence and customer support within a finance DTC team.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Participation in establishing new centralized e-commerce processes in SSC in customer support area
- Working through incoming second line support tickets
- Extracting and cross validating relevant order data, based on status
- Providing customers with accurate information
- Stabilizing the migrated process
- Supporting the optimization of process flows, compiling summary statistics, help defining additional system requirements and recommendations
- Supporting receivables activities such as collections, cash posting, invoicing etc.
- Identifying and implementing process improvements
- Preparing reports and analysis
- Assuring process compliance with Husqvarna policies and regulatory guidelines
Requirements
What you’ll need- Minimum 2 years of experience in e-commerce customer support (preferably in a product-based company)
- Experience in handling 2nd line support and managing complex customer cases
- Fluent English (C1/C2)
- Ability to analyze and validate order data across systems (e.g., CRM/ERP, SAP is a plus)
- Experience working with ticketing systems and maintaining high-quality customer communication
- Good analytical skills – ability to prepare reports, analyze data, and identify process improvement opportunities
- Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting)
Benefits
Comp & perks- Unique package of social benefits, including MultiSport card
- Private medical care
- Group insurance
- Lunch card
- Discounts on Husqvarna products
- Hybrid working model (4 days from the office / 1 day remote)
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
e-commerce customer supportsecond line supportdata analysisorder data validationprocess optimizationreport preparationaccounts receivablecollectionsinvoicingcash posting
Soft Skills
analytical skillscustomer communicationprocess improvementproblem-solvingattention to detail