Senior Manager, Operational Excellence

Husqvarna Group

. Lead a team of customer support specialists within a global aftersales environment .

Posted 5/9/2026full-timeHuskvarna • 🇸🇪 SwedenSeniorWebsite

About the role

Key responsibilities & impact

Lead a team of customer support specialists within a global aftersales environment
Enhance operational performance by developing, optimizing, and standardizing processes
Drive continuous improvement initiatives including digitalization and AI-driven transformation
Monitor performance metrics and implement improvements to elevate customer experience
Collaborate cross-functionally and support change initiatives for adoption of new methods

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Economics, Management, or a related field
Extensive experience in customer service operations, process improvement, and operational excellence
Proven leadership experience with the ability to drive change in operational environments
Strong communication and stakeholder management skills
Analytical and data-driven approach to problem-solving
Experience working with process standardization and continuous improvement methods
Interest or experience in digitalization, automation, or AI-driven initiatives.

Benefits

Comp & perks

Professional development opportunities
Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process improvementoperational excellenceprocess standardizationdigitalizationautomationAI-driven transformationperformance metricsdata-driven problem-solving

Soft Skills

leadershipcommunicationstakeholder managementanalytical thinkingcollaborationchange management

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in EconomicsBachelor’s degree in Management