Husqvarna Group

Technical Service Representative I – Small Engine Repair, Bilingual

Husqvarna Group

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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About the role

  • Provide Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products at an entry level
  • Respond to Husqvarna technical questions from internal and external customers
  • Resume logged in to the systems and process received or assigned cases
  • Trouble shoot, Diagnose and Evaluate individual case information
  • Provide Repair Support and determine if issue is Warrantable
  • Provide Policy Adjustment and Good Will Warranty
  • Record details of cases in CRM
  • Provide clear solutions for product repair, replacement or policy adjustment
  • Provide input to manufacturing and engineering departments with field obtained information
  • Assist dealers with warranty processing and questionable component failure analysis
  • Effectively communicate escalations to TSR2/TSR3 representatives and unresolved technical incidents

Requirements

  • Required Minimum high school graduate or GED
  • 2-3 years of engine or mechanical experience
  • Experienced with electronic parts lookup systems, and electronic technical information environment
  • Must complete the following: Husqvarna University bronze certification within 12 months, Husqvarna University silver & gold certification within 24 months, Customer Service and product training within 3 months (90 days)
  • Desired 2-4 years engine or mechanical experience in related Outdoor Power Equipment service support position
  • 2 year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
  • Contact Center experience
Benefits
  • Bilingual Spanish
  • Health insurance
  • 401(k) retirement plans
  • Flexible work arrangements
  • Paid time off
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical repair knowledgetechnical troubleshootingengine experiencemechanical experiencewarranty processingcomponent failure analysisCRMelectronic parts lookup systemstechnical information environmentcase evaluation
Soft Skills
effective communicationcustomer serviceproblem-solvingescalation management
Certifications
Husqvarna University bronze certificationHusqvarna University silver certificationHusqvarna University gold certification