Husqvarna Group

CRM/CI D365 Solution Owner – Customer Engagement, Insight

Husqvarna Group

full-time

Posted on:

Location Type: Hybrid

Location: Stockholm • Sweden

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About the role

  • Act as the primary point of contact for CRM/CI solution needs, gathering and evaluating business requirements and ensuring alignment with platform technology strategy and enterprise standards.
  • Translate high-level business needs into structured epics and features — providing clarity on technology alignment.
  • Lead and facilitate planning and prioritization together with the Tech Lead and Delivery team, including backlog refinement, sprint planning input, and release coordination.
  • Coordinate cross-functional input to secure end-to-end process alignment, including impacts on data, integrations, and downstream systems.
  • Support and challenge the CRM roadmaps by assessing demand, dependencies, capacity, and long-term business value.
  • Ensure that delivered solutions are fit for purpose, meet quality expectations, and align with IT governance frameworks — in close collaboration with the CRM Technology Manager.
  • Drive stakeholder engagement through demos, updates, and structured feedback loops — clearly articulating value in business terms.
  • Identify risks, constraints, and dependencies early, enabling proactive mitigation and transparent decision-making.
  • Have the confidence to say no when needed — ensuring that what we build is scalable, sustainable, and aligned with platform capabilities.
  • Act as a champion for process harmonization and platform consistency across markets and business units.

Requirements

  • Experience working as a Solution Owner, Product Owner, Project Manager, or similar role within CRM or digital transformation environments.
  • Solid understanding of CRM processes and capabilities within Dynamics 365 (Sales, Customer Service, Marketing, and/or Customer Insights).
  • Familiarity with the Power Platform ecosystem (Power Apps, Power Automate, Power BI) is considered a strong advantage.
  • Experience facilitating requirements, aligning stakeholders, and coordinating cross-team delivery in complex environments.
  • Ability to translate business needs into structured direction and communicate effectively across technical and non-technical teams.
  • A structured and proactive working style with strong problem-solving skills.
  • Microsoft Dynamics 365 or Power Platform certifications are considered a plus.
  • Fluent English; Swedish is considered a plus.
Benefits
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMDynamics 365Power PlatformPower AppsPower AutomatePower BIbusiness requirements gatheringbacklog refinementsprint planningprocess harmonization
Soft Skills
stakeholder engagementcommunicationproblem-solvingproactive working styleleadershipcollaborationdecision-makingplanningprioritizationrisk management
Certifications
Microsoft Dynamics 365 certificationPower Platform certification