Technical Service Representative I, Bilingual
Husqvarna Group
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Respond to Husqvarna technical questions from internal and external customers
- Stay logged in to systems and process received or assigned cases via phone, chat, email, CRM
- Troubleshoot, diagnose and evaluate individual case information
- Provide Repair Support and determine if issues are Warrantable
- Record details of cases in CRM and provide clear solutions
- Provide input to manufacturing and engineering departments to enhance product improvements
- Assist dealers with warranty processing and questionable component failure analysis
- Effectively communicate escalations to higher representatives when necessary
- Provide general customer service functions such as placing orders and parts look-up
Requirements
- Required Minimum high school graduate or GED
- 2-3 years of engine or mechanical experience
- Experienced with electronic parts lookup systems, and electronic technical information environment
- Must complete the following: Husqvarna University bronze certification within 12 months
- Husqvarna University silver & gold certification within 24 months
- Customer Service and product training within 3 months (90 days)
- Desired 2-4 years engine or mechanical experience in related Outdoor Power Equipment service support position
- 2 year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
- Contact Center experience
- Bi-Lingual Spanish
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
engine experiencemechanical experienceelectronic parts lookup systemstechnical information environmentwarranty processingcomponent failure analysiscustomer service functionsrepair supporttroubleshootingdiagnosing
Soft Skills
communicationproblem-solvingcustomer serviceescalation management
Certifications
Husqvarna University bronze certificationHusqvarna University silver certificationHusqvarna University gold certification