FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
ServiceNow Business Process Consultant – Manager
HuronServiceNow Business Process Consultant Manager helping Huron clients transform enterprise operations through automation. Leading process design, implementations, testing, and Agile delivery across U.S.
Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $145,000 - $170,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow implementations, including user story definition, process analysis, and automation solutions tailored to business needs. Proficient in Agile methodologies and skilled in developing performance metrics and KPIs for automation initiatives.
Highest-signal resume keywords
ServiceNow Business Process ConsultantServiceNow Certified System Administrator (CSA)User Story Definition and DocumentationAgile MethodologiesPerformance Metrics Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process Data AnalysisTroubleshooting Process IssuesKPI DevelopmentUser Acceptance TestingAutomation Software ConfigurationServiceNow ImplementationCloud-Based Enterprise SolutionsNowAssistAI AgentsServiceNow Best Practices
Soft Skills
Problem-SolvingCritical ThinkingVerbal CommunicationWritten CommunicationCollaboration
Tools & Technologies
ServiceNowPowerPointAgile ToolsTest Management SoftwareNowCreate
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)ServiceNow Learning Business Process Analyst PractitionerBusiness Process Analyst Professional BadgeAgile 2.0 TrainingTest Management 2.0 Training
Industry Keywords
CSMHRSDEnterprise Asset ManagementSPMGRCGreenfield ImplementationsHybrid Waterfall/Agile MethodsClient EngagementsProject PlanningRisk Management
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Analyze process data, identify trends, and draw insights to inform decision-making
- Troubleshoot process issues, identify root causes, and propose improvement solutions
- Develop performance metrics and KPIs for automation initiatives
- Collaborate with cross-functional teams, stakeholders, clients, and project team members
- Develop PowerPoint visualizations and slide decks to share updates and recommendations
- Facilitate workshops and collaborative sessions to gather requirements and define future-state processes
- Define and document user stories and acceptance criteria
- Provide demonstrations of out-of-box ServiceNow functionality
- Support clients in developing and executing end-to-end User Acceptance Test plans
- Work with technical leaders to configure, implement, and optimize automation software
- Support project planning, scheduling, tracking, documentation, and risk management
- Run scrum standups and coordinate project activities and deliverables
- Ensure alignment with project timelines and objectives
- Tailor automation solutions to industry-specific business needs
- Continue ServiceNow training and adapt to changing project requirements
Requirements
What you’ll need- Bachelor’s or Master’s degree in a related field or equivalent work experience
- 3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations, preferably with a ServiceNow Elite-level partner
- At least 6 greenfield implementations across multiple ServiceNow modules as a business process consultant, including NowAssist and AI Agents
- Experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, or GRC preferred
- Current ServiceNow Certified System Administrator (CSA) REQUIRED
- ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED
- Agile 2.0 and Test Management 2.0 training and/or multiple micro-certifications
- Completion of ServiceNow Fundamentals for multiple ServiceNow applications, with strong preference for CSM, HRSD, SPM, GRC, and/or Enterprise Asset Management
- Strong user story definition and documentation skills
- Experience with Agile methods, including hybrid Waterfall/Agile methods used for ServiceNow implementations
- Knowledge or experience with NowCreate/ServiceNow Best Practices
- Strong problem-solving and critical-thinking skills
- Strong analytical skills with functional or technical acumen and hands-on expertise with cloud-based enterprise solutions
- Strong verbal and written communication skills
- Willingness to travel up to 30% for client engagements and team collaboration
- Flexible living location across the U.S. and Canada
Benefits
Comp & perks- Annual incentive compensation program
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness programs
- 401(k) plan with a generous employer match
- Employee stock purchase plan
- Generous Paid Time Off policy
- Paid parental leave
- Adoption assistance
- Free annual health screenings and coaching
- Bank at work
- On-site workshops
- Ongoing programs recognizing major events in the lives of employees