Senior Consultant, Financial Assistance and Estimates

Huron

Epic Financial Assistance and Estimates Senior Consultant supporting healthcare organizations’ EHR challenges at Huron. Managing production support, optimization, and Epic upgrade initiatives.

Posted 8/10/2026full-timeRemote • Illinois • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing production support tickets and resolving complex issues while optimizing application performance. Proven ability to collaborate with diverse stakeholders and support Epic application enhancements and upgrades in a healthcare environment.

Highest-signal resume keywords

Production Support ManagementEpic Application OptimizationSystem Enhancements ImplementationAnalytical Problem-SolvingStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingUser SupportWorkflow OptimizationEpic Upgrades PlanningTesting and Validation

Soft Skills

PrioritizationService Level MaintenanceComplex Issue Resolution

Tools & Technologies

Epic

Certifications & Qualifications

Financial Assistance Certification

Industry Keywords

Healthcare OrganizationsProduction Support Environment

About the role

Key responsibilities & impact

Manage and resolve production support tickets, including break-fix issues, troubleshooting, and user support requests
Prioritize and work through ticket backlogs while maintaining service levels and stakeholder satisfaction
Identify and implement system enhancements and workflow optimizations to improve application performance and user experience
Independently resolve complex issues
Collaborate with operational, clinical, and technical stakeholders to support application stability and ongoing improvements
Support Epic application optimization initiatives and continuous improvement efforts
Plan, test, validate, and provide post-upgrade support for Epic upgrades
Balance day-to-day operational support with strategic optimization and upgrade projects

Requirements

What you’ll need

Experience managing and resolving production support tickets, including break-fix issues, troubleshooting, and user support requests
Certifications or experience in Financial Assistance and Estimates
Proven ability to prioritize and work through ticket backlogs while maintaining service levels and stakeholder satisfaction
Experience identifying and implementing system enhancements and workflow optimizations
Strong analytical and problem-solving skills with the ability to independently resolve complex issues
Experience collaborating with operational, clinical, and technical stakeholders
Experience supporting Epic application optimization initiatives and continuous improvement efforts
Hands-on experience with Epic upgrades, including planning, testing, validation, and post-upgrade support
Previous experience supporting large healthcare organizations in a production support environment
Ability to balance day-to-day operational support with strategic optimization and upgrade projects

Benefits

Comp & perks

Medical, dental and vision coverage
Wellness programs
401(k) plan with a generous employer match
Employee stock purchase plan
Paid Time Off policy
Paid parental leave
Adoption assistance
Free annual health screenings and coaching
Bank at work
On-site workshops
Ongoing programs recognizing major events in the lives of employees