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Tech Stack
Tools & technologiesCloudServiceNowSOAP
About the role
Key responsibilities & impact- play an integral client-facing project or work-stream leadership role
- 80% will be allocated to material client interaction through all project phases, project management, intensive data-analysis and the identification of the “so-what’s” therein, and to creating compelling client-ready presentations
- 20% will be spent developing Analysts and coachees when assigned, participating in practice development and, carrying out routine administrative tasks
Requirements
What you’ll need- Substantial and measurable delivery within the technical workstreams of 3 or more HCM, Financials, or Higher Education implementations for at least two phases
- Bachelor’s degree in technical, business or financial discipline or relevant field of study or equivalent work experience
- Willingness and ability to travel on business need; work extended hours as necessary
- Current Workday Integration and/or Workday Studio certification is highly preferred
- Minimum 3–4 years of hands-on experience in developing and supporting Workday Integrations within an AMS or production support environment
- Strong experience in at least three of the following technologies: Web Services (REST and/or SOAP), XML/XSLT, Enterprise Interface Builder (EIB), Workday Cloud Connect and Workday Studio
- Experience in Application Managed Services (AMS) or production support models, including: Incident, problem, and change management processes, Monitoring, troubleshooting, and resolving integration issues, Handling SLA-driven support and prioritization of tickets, Root cause analysis and continuous improvement
- Excellent verbal and written communication skills with the ability to interact effectively with business users and technical teams
- Ability to build strong relationships and collaborate with cross-functional stakeholders in a support-driven environment
- Strong analytical capabilities to analyze incidents, translate business requirements, and provide scalable support solutions
- Experience in maintaining technical documentation, knowledge articles, and runbooks for AMS support
- Ability to assess Workday updates/releases, evaluate impact on existing integrations, and adopt new features as applicable
- Proficiency in documenting solutions, fixes, and enhancements using ticketing systems (e.g., ServiceNow, JIRA)
- Willingness to learn new tools, technologies, and Workday features in an evolving AMS landscape
- Ability to mentor team members, contribute to knowledge transfer, and support team capability building
- Familiarity with tools such as: Notepad++, UltraEdit, Oxygen XML Editor, Beyond Compare, AQT, ASAP Utilities
Benefits
Comp & perks- medical, dental, and vision coverage to employees and dependents
- 401(k) plan with a generous employer match
- employee stock purchase plan
- generous Paid Time Off policy
- paid parental leave and adoption assistance
- free annual health screenings and coaching, bank at work, and on-site workshops
- ongoing programs recognizing major events in the lives of our employees throughout the year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workday IntegrationsWeb ServicesXML/XSLTEnterprise Interface Builder (EIB)Workday Cloud ConnectIncident ManagementProblem ManagementChange ManagementRoot Cause AnalysisTechnical Documentation
Soft Skills
Verbal CommunicationWritten CommunicationRelationship BuildingCollaborationMentoring
Certifications
Workday Integration CertificationWorkday Studio Certification