Patient Access Supervisor

Huron

Patient Access Supervisor overseeing front-end revenue cycle functions at Baystate Health. Ensuring accuracy, compliance, and efficiency for a seamless patient experience.

Posted 6/25/2026full-timePalmer • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Supervise and coordinate second-shift Patient Access activities, ensuring timely and accurate registration, insurance verification, and financial clearance.
Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices.
Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency.
Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence.
Collaborate with Baystate Health and Huron leadership to resolve escalated issues and maintain a seamless patient experience.
Support staffing plans, schedule adherence, and resource allocation for optimal coverage during second shift.
Participate in departmental meetings and contribute to strategic initiatives aligned with Huron and Baystate Health goals.

Requirements

What you’ll need

Minimum 5 years of Patient Access experience in a healthcare setting.
1–2 years of progressive leadership experience in a supervisory or lead role.
Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
Excellent communication, problem-solving, and organizational skills.
Ability to lead in a fast-paced environment and manage competing priorities.
Proficiency with patient access systems and Microsoft Office Suite.
Ability to be onsite at Baystate Health's facilities in Springfield, Massachusetts is required

Benefits

Comp & perks

medical, dental, and vision coverage
wellness programs
401(k) plan with generous employer match
employee stock purchase plan
generous Paid Time Off policy
paid parental leave and adoption assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient accessrevenue cycle processesinsurance verificationfinancial clearanceperformance metricsprocess improvementsstaff coachingmentoringresource allocationscheduling

Soft Skills

communicationproblem-solvingorganizational skillsleadershipaccountabilityexcellencecollaborationadaptabilitytime managementstrategic thinking