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About the role
Key responsibilities & impact- Work with client function’s directors/managers to determine the appropriate, team-/function-specific key performance indicators to monitor regularly
- Develop goals for those key performance indicators
- Identify root causes preventing the achievement of any goals
- Recognize action items necessary to resolve root causes
- Facilitate sustained resolution of the root causes
- Implement necessary communication across and outside of function’s teams to promote performance improvement
- Collaborate with function leadership to monitor and evaluate front-line staff performance against established productivity, quality, and operational standards
- Oversee key client function meetings
- Confirm that key meetings are appropriately focused and effective and hold management team accountable for timely completion of identified action items
- Document summary-level performance reports for function on a weekly basis and provide findings to client and Huron senior leadership
Requirements
What you’ll need- Bachelor’s degree in healthcare administration, business, finance, or a related field. A Master’s degree is preferred.
- At least 5 years of experience leading a healthcare operations function such as scheduling, revenue cycle, supply chain, or case management
- Operational leadership experience as required for the client interim role
- Preferred experience in a matrixed organization
- Preferred experience in consulting
- Travel required and varies based on client needs
- Current permanent U.S. Work Authorization required
Benefits
Comp & perks- medical, dental, and vision coverage to employees and dependents
- a 401(k) plan with a generous employer match
- an employee stock purchase plan
- a generous Paid Time Off policy
- paid parental leave and adoption assistance
- Wellness Program supporting employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops
- ongoing programs recognizing major events in the lives of our employees throughout the year.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
key performance indicatorsperformance improvementroot cause analysisgoal developmentperformance monitoringoperational standardsperformance reportinghealthcare operationsschedulingrevenue cycle
Soft Skills
collaborationcommunicationleadershipaccountabilityproblem-solvingfacilitationorganizational skillsanalytical skillsinterpersonal skillsteam management
