Revenue Cycle Client Enablement & Onboarding Manager

Huron

Manager overseeing client onboarding and enablement processes for healthcare organizations at Huron. Leading teams to ensure successful transitions and operational readiness in a dynamic environment.

Posted 5/7/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Lead onboarding plans for assigned client accounts, including timelines, milestones, deliverables, and stakeholder communications
Create, maintain, and continuously improve onboarding playbooks, job aids, training materials, and process documentation to support scalable delivery
Coordinate internal readiness across Operations, Technology, Training, and Quality to ensure people, process, and technology prerequisites are met prior to go-live
Facilitate onboarding governance (kickoffs, status reviews, and steering updates), tracking risks, issues, dependencies, and action items through resolution
Define onboarding success measures and reporting (e.g., schedule adherence, training completion, readiness checklists, defect trends) and provide clear updates to leaders and clients
Support change management by aligning communications, training, and knowledge transfer plans to promote adoption and a consistent client experience
Lead post-go-live stabilization activities, including hypercare support, issue triage, and transition to steady-state operations
Capture lessons learned and partner with Continuous Improvement (CI) to standardize best practices and reduce onboarding cycle time
Provide day-to-day leadership for a cross-shore team, including work allocation, coaching, and removing delivery blockers
Set clear expectations and goals; conduct regular 1:1s, performance feedback, and annual review inputs in alignment with company processes
Partner with Talent Acquisition and Resource Management on hiring, onboarding, scheduling, and capacity planning to meet client and business demands
Develop team capability through targeted training, cross-training, and documented development plans; identify succession and coverage needs
Promote a culture of accountability, inclusion, and continuous improvement; recognize strong performance and address performance concerns promptly
Ensure onboarding activities align to applicable privacy and security requirements, including HIPAA and protection of PHI/PII
Coordinate required access provisioning and role-based access controls with Technology and Operations; validate least-privilege access for tools and systems
Confirm completion of required compliance training and attestations for team members supporting client onboarding and delivery
Maintain onboarding documentation and evidence needed for audits and client requirements (e.g., process controls, training records, access approvals)
Escalate and support timely resolution of privacy or security concerns, including suspected incidents, in accordance with established reporting procedures
Partner with Sales, Training, Continuous Improvement (CI), Technology, and Operations to incorporate applicable inputs into onboarding design and optimization
Serve as a point of coordination to align cross-functional deliverables, surface risks early, and ensure a seamless handoff from sales to delivery

Requirements

What you’ll need

Bachelor’s degree required
Master’s degree preferred
Current permanent US work authorization required
Minimum of 6 years of experience in revenue cycle management
Proven leadership experience, with the ability to manage and motivate global teams
Strong and broad understanding of Revenue Cycle Operations within a hospital and physician setting
Experience in one or more Shared Services programs, such as learning, quality assurance, or onboarding
Excellent communication and interpersonal abilities
Strong project management experience and ability to manage multiple workstreams at one time
Proficiency in data analysis and reporting tools
Limited travel required

Benefits

Comp & perks

Medical, dental and vision coverage for employees and their dependents
401(k) plan with a generous employer match
Employee stock purchase plan
Generous Paid Time Off policy
Paid parental leave and adoption assistance
Wellness Program that supports employee total well-being

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisreportingproject managementonboardingchange managementcontinuous improvementcompliance trainingprocess documentationstakeholder communicationsrisk management

Soft Skills

leadershipcommunicationinterpersonal skillsteam managementcoachingperformance feedbackaccountabilityinclusionmotivationproblem-solving