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Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Support a large Electronic Health Records (EHR) implementation initiative.
- Collaborate closely with technical teams to explain the business impact of issues.
- Communicate resolutions and workflow changes with functional end-users.
- Analyze complex data and translate technical findings into actionable business insights.
- Triage and investigate all incidents related to the revenue cycle solutions, including Patient Accounting, Charge Services, Registration, and Scheduling.
- Perform data-driven root cause analysis to identify trends, systemic issues, and the underlying cause of recurring problems.
- Develop clear, concise recommendations for resolution for the technical and application build teams.
- Collaborate with technical teams to ensure a clear understanding of the business requirements for a proposed fix.
- Track the progress of incidents from initial report through final resolution and closeout, ensuring timely burndown.
- Create reports and dashboards to summarize incident trends, root causes, and resolution times for leadership.
Requirements
What you’ll need- A minimum of 3-5 years of experience in a relevant role such as application support analyst, revenue cycle analyst, or business intelligence analyst within a healthcare setting.
- Direct, hands-on experience with the Oracle Health (Cerner) Millennium platform, with a focus on revenue cycle solutions like Patient Accounting, Charge Services, Registration, or Scheduling.
- Demonstrated expertise in revenue cycle workflows (claims, billing, denials, charge capture).
- Must possess strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to clearly document technical issues and explain resolutions to a non-technical audience.
- Bachelor’s degree, Master’s preferred for senior or technical leadership roles.
- Ability to analyze complex issues and support decision making.
- Strong communication and collaboration skills with the ability to work effectively in dynamic, cross-functional environments.
- Experience with documentation and structured reporting as well as familiarity with productivity and tracking tools.
- Experience working within the DoD, Veteran’s Health Administration (VHA) or Military Hospital System (MHS) a plus.
- Must be a United States Citizen.
- Candidates must comply with applicable client requirements, such as immunization and occupational health mandates.
- Willingness to travel to client sites 25% of the time and perform remote work as needed.
Benefits
Comp & perks- Medical, dental and vision coverage
- A 401(k) plan with a generous employer match
- Employee stock purchase plan
- Paid Time Off policy
- Paid parental leave and adoption assistance
- Wellness Program with free annual health screenings and coaching
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisroot cause analysisrevenue cycle solutionsPatient AccountingCharge ServicesRegistrationSchedulingOracle HealthCerner Millenniumdocumentation
Soft Skills
analytical skillstroubleshootingproblem-solvingverbal communicationwritten communicationcollaborationdecision makingorganizational skillsinterpersonal skillsadaptability
Certifications
Bachelor’s degreeMaster’s degree