Huntress

Technical Account Manager III

Huntress

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $200,000 - $215,000 per year

About the role

  • Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support.
  • Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically-lead QBRs
  • Participate at events to lead training sessions on product usage and best practices
  • Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements.
  • Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress.
  • Identifies up-sell and cross-sell growth opportunities during technical account reviews.
  • Participate in surveys/research on new capabilities and product offerings to document and assist our product and engineering teams in building products that fit the needs of our partners/customers.
  • Work with the Huntress Community Team on projects such as roadshows and peer groups.
  • Strong self-starter with the ability to work independently.
  • Spot opportunities for improvement in a fast-moving environment.
  • Comfortable traveling 25% of the time and meeting face-to-face with customers.
  • Comfortable presenting in front of groups.

Requirements

  • 6+ years of experience working in Technical Account Management, pre-sales, or similar work
  • Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.
  • Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation
  • Strong understanding of network design, hardening techniques, and troubleshooting
  • Experience working in or with MSPs and/or VARs
  • Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
  • Effective time management and organizational skills.
Benefits
  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks of paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans
  • 401(k) with a 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees
  • One-time $500 reimbursement for building/upgrading home office
  • Annual allowance for education and professional development assistance
  • $75 USD/month digital reimbursement
  • Access to the BetterUp platform for coaching, personal, and professional growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical Account Managementendpoint securitynetwork securityAVEDRincident responseforensicsSIEMfirewallHIPS/IDS
Soft Skills
communication skillspresentation skillstime managementorganizational skillsself-starterindependent workcustomer advocacyrelationship buildingproblem-solvingtraining