Huntress

Customer Support

• Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.
• Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance.
• Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps.
• Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners.
• Troubleshoot product issues and provide support for other product-related requests as needed
• Advocate for partner needs and provide feedback to the relevant internal teams.
• Address partner security concerns with timely and informative responses.
• Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team.

SOC Support Specialist – Weekend Shift

Accounts Payable

• Monitor daily corporate card activity, audit expenses against our Travel & Expense Policy for compliance, and follow up with employees for missing receipts and documentation
• Review and code all flight and hotel transactions on the back end. Ensure that trips are assigned to the correct GL accounts and department codes before triggering the export to NetSuite
• Learn the Zip procurement workflow to act as the primary backup for the Accounts Payable Specialist, helping to process vendor invoices and maintain the flow of approvals.
• Monitor Zip for procurement-related expenses to ensure all purchases have accompanying receipts and documentation. Proactively nudge employees to upload missing files to ensure data is audit-ready before the NetSuite export
• Assist in collecting W-9 tax forms and verifying vendor information during onboarding to ensure a clean and compliant database for year-end reporting
• Manage the "push" of data from Brex, Navan, and Zip into NetSuite, resolving any sync errors or mapping discrepancies that arise during the export process
• Ensure all Brex, Navan, and Zip data is finalized, coded, and exported by monthly deadlines and identify outstanding items for accrual purposes
• Act as the first point of contact for the team on Slack regarding travel bookings or expense questions, providing a high level of internal customer service

Accounts Payable Clerk

Product Manager

• Responsible for crafting a visionary product roadmap for a new Endpoint Security Posture Management product, initially focusing on Application Control features, and bringing it to market.
• Own the strategy and roadmap of the product. You will collaborate closely with company founders, engineering teams, and design teams to execute on the strategy from conception through launch and beyond.
• Be the intermediary between our Product/Engineering organization and the rest of the business for the product. You will communicate highly technical concepts into easily understood stories for non-technical audiences. You will also identify and translate non-technical business and customer problems into actionable items to execute.
• Collect customer feedback using surveys, interviews, and direct conversations. Assess the feedback to identify patterns and areas for product improvement. Turn customer needs into applicable requirements for new product features.
• Lead and drive momentum in cross-functional team meetings to ensure projects stay on track. Foster a collaborative environment and remove obstacles that impede team progress.
• Collaborate closely with our Endpoint Detection and Response (EDR), Identity Threat Detection and Response (ITDR), Security Information and Event Management (SIEM), and Platform product teams to identify cross-product opportunities.

Staff Product Manager

Events

• Support the planning, execution, and logistics of trade shows, regional events, and peer groups in the MSP industry.
• Support and coordinate all aspects of events, from start to finish—this includes logistics, activations, and post-event follow-up to ensure everything runs smoothly and delivers solid results.
• Support in tracking and reporting on event outcomes—like leads, sales qualifying actions, and ROI—so we can measure success.
• Coordinate end-to-end event logistics, including booking networking dinners and venues, managing shipments, coordinating with vendors, and organizing on-site team travel.
• Ensure event booths are stocked with the right materials, signage, and giveaways - all arriving on time and looking great!
• Build and maintain relationships with third-party vendors and sponsors, ensuring everything is on track and going according to plan.
• Work with the team to create localized and relevant content, giveaways, and memorable experiences that connect with our audience.
• Coordinate an updated event calendar and logistics tracker to ensure everyone stays in the loop.
• Ensure our brand shines at every event with stellar signage, content, premium swag, and well-prepared on-site staff
• Assist in creating event kits (KBUGs) and sales enablement materials to support our regional teams.
• Travel to events and trade shows (approximately 40% of work time).
• Team player mentality and willingness to jump in to help with any other tasks as needed—no job too big, no detail too small.

Strategic Events Specialist

DevOps Engineer

• Continuously review and fine-tune critical PostgreSQL configuration parameters (e.g., shared_buffers, work_mem, autovacuum settings) to maximize resource utilization and match the current workload profile
• Forecast future resource needs based on application growth and agent usage trends, and propose scaling solutions
• Design, implement, and manage comprehensive monitoring dashboards and alerting systems to track key performance indicators (KPIs) like latency, throughput, connection count, and cache hit ratio
• Design, implement, and maintain optimal indexing strategies to support application requirements, and systematically identify and remove redundant or underutilized indexes that degrade write performance
• Implement and manage advanced scaling techniques such as database partitioning for large tables and, where necessary, coordinate efforts for database sharding
• Partner with SRE team to optimize PostgreSQL deployments in Azure, ensuring efficient use of cloud-specific storage and networking
• Provide technical guidance to application teams on their query/schema/index designs

Staff Database Reliability Engineer – DBRE

Analyst

• Lead or support tactical incident response engagements for customers who already utilize Huntress MDR. Perform live analysis on systems to determine the root cause of an intrusion, and craft reports that summarize the intrusion, with the next steps to be taken
• Research, develop, and test new tooling in the form of automations, scripts, and tools for analysis
• Perform intermediate malware analysis as part of response efforts
• Perform OSINT as part of response efforts
• Contribute to content creation efforts such as blogs, videos, podcasts, and webinars
• Contribute to community-driven projects and frameworks, such as MITRE ATT&CK, HijackLibs, and the LOLBAS Project.
• Speak with customers to explain or summarize findings from investigations

Senior Tactical Response Analyst

Account Manager

• Work with customers to be a trusted advisor, delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned customer organizations
• Contribute to team goals around retention, expansion, and satisfaction
• Develop creative ways to engage with customers

Account Manager I – Service Provider

Account Manager I, Service Provider

Analytics Engineer

• Architect, design, and lead the implementation of highly complex, scalable, and resilient data solutions in the cloud, leveraging AWS, Snowflake, dbt, Fivetran, and other modern technologies.
• Be the Expert. Quickly build subject matter expertise in a specific business area and data domain. Understand the data flows from creation, ingestion, transformation, and delivery.
• Support defining and executing the overarching strategy for the analytics engineering function, including the development and evangelization of data frameworks, standards, and best practices across the organization.
• Lead efforts in designing, building, and maintaining a robust, governed, and scalable semantic layer to provide consistent and reliable data access for business intelligence and analytics.
• Spearhead the technical vision and roadmap for data quality and governance, establishing frameworks and processes to ensure data integrity and proactively address systemic issues.
• Act as a primary technical consultant to senior executives and business stakeholders, translating complex data concepts into actionable insights and strategic recommendations.
• Mentor, coach, and develop junior and mid-level analytics engineers, fostering a culture of technical excellence, innovation, and continuous learning within the team.
• Set standards for documentation, conduct advanced peer code reviews, and define comprehensive testing strategies for data solutions.
• Continuously evaluate and champion new technologies and methodologies to enhance the data and analytics capabilities at Huntress.

Staff Analytics Engineer

Sales Development Rep

• Through a mix of outbound and inbound leads, you’ll create new business opportunities to fuel Huntress’ growth in Australia
• Engage MSPs through phone, email, and other channels to understand their challenges and identify opportunities to solve them
• Have the autonomy to operate beyond your role and help the team improve our process, training, use of technology, and any other aspects of our business
• Work with sales management to develop targeted lists, call strategies, and messaging to create opportunities for new business
• Conduct a high volume of calls and other activities to book qualified meetings for the AE team
• Maintain good CRM hygiene and keep leads and accounts up to date

Sales Development Representative

Customer Success Manager

• Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimising churn
• Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned partner organisations
• Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction
• Help devise creative and valuable ways to engage with partners

Partner Success Manager

Recruitment

• Source and recruit candidates using a variety of innovative methods, including industry groups and underrepresented talent communities
• Be a dedicated business partner to hiring managers and teams by assisting them through structured interview processes
• Screen candidate resumes and conduct interviews to assess relevant knowledge, experience, aptitudes, and compensation alignment
• Provide analytical and well-documented recruiting reports to the executive team
• Manage online job postings and related social media postings

Senior Corporate Recruiter

• Prepare and execute compensation cycles that occur throughout the year, ensuring data accuracy
• Facilitate and serve as a member of the Rewards Committee, preparing materials and scheduling review sessions
• Ensure pay ranges remain current and market-competitive, managing a semiannual refresh process
• Conduct an annual pay gap analysis, making recommendations based on findings
• Research and recommend secondary compensation data sources as needed
• Maintain monthly stock grants, performing quality control checks for accuracy
• Initiate Compensation/Career Laddering discussions with leaders to ensure company-wide alignment, particularly for roles with multiple incumbents
• Prepare, communicate, and manage the semi-annual bonus process
• Develop and implement Total Reward Statements, highlighting employer contributions
• Prepare and present educational compensation information for managers, ensuring they are equipped to have compensation conversations confidently
• Collaborate with various members of the People Team, ensuring alignment on our compensation philosophy and approach

Compensation Analyst II

• Manage a team of quota-carrying individual contributors
• Achieve team plan based on both expansion metrics and renewal rates in a velocity sales motion
• Maintain and reinforce Huntress’ culture
• Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned partner organizations
• Execute a customer and partner engagement process to ensure great communication with our existing customers and partners

Account Management Manager

Technical Account Manager

• Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support
• Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs
• Participate in events to lead training sessions on product usage and best practices
• Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
• Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value
• Identifies up-sell and cross-sell growth opportunities during technical account reviews
• Highly motivated self-starter with the ability to work independently
• Spot opportunities for improvement in a fast-moving environment
• Comfortable traveling 25% of the time and meeting face-to-face with customers
• Comfortable presenting in front of groups