Huntress

Operations

• Support the end-to-end setup and deployment of multi-channel marketing campaigns in our MOPs-owned systems, ensuring accuracy and on-time delivery.
• Support all recurring and required email marketing operations, including building emails, audience lists, templates, forms, and workflows, to support marketing team initiatives.
• Manage the Priority Marketing Support inbox by filtering spam and routing high-value tickets (sales leads, partner inquiries, and webinar requests) to the appropriate stakeholders
• Maintain database hygiene by processing manual unsubscribes and opt-outs across Zendesk and HubSpot.
• Act as a liaison between customers and internal teams, using macros and CRM research to resolve general support requests and marketing inquiries.
• Create, import, and refine audience lists based on defined criteria, manage suppression and exclusion logic, and help maintain a premium experience for our prospects and partners.
• Execute “zero-defect” QA checks on campaigns and workflows—including links, personalization, copy typos, logic, rendering, and tracking—before they reach our audience.
• Ensure campaigns are properly tagged and configured for tracking; assist in validating dashboards and basic reports so that stakeholders can trust the numbers they see.
• Work with candor and a Give a $h*t mentality alongside Growth, Campaign, Events, and others in marketing to translate their requests into technically sound, operationally feasible programs.
• Help maintain our project management boards (e.g., Monday.com), update statuses, and ensure that requests move smoothly through intake, review, build, QA, and launch.

Marketing Campaign Operations Associate

Customer Support

• Provide initial partner support and convey resolutions to customers
• Walk customers through problem-solving processes and provide assistance
• Assess customer issues and properly escalate incidents as needed
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customer expectations
• Recommend changes to internal and customer-facing documentation where needed
• Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

Product Support Specialist

Backend Engineer

• Design, develop, and maintain end-to-end solutions using primarily Grape and Ruby on Rails.
• Own delivery, quality, reliability, and observability of API and integration features within the API Experience team’s domain
• Help define and uphold API standards across the team and organization
• Design and implement RESTful APIs that are secure, performant, and easy to use
• Build and maintain integrations with third-party PSAs and other partner systems, including data mapping, synchronization, and error handling
• Collaborate with product management and stakeholders across the product organization to break down requirements into well-scoped technical work
• Contribute to technical design discussions and propose practical solutions that balance correctness, maintainability, and delivery speed
• Write high quality, well-tested code; participate in code reviews and raise the bar for engineering excellence on the team
• Partner with support and customer-facing teams to troubleshoot and resolve API and integration issues in production environments
• Collaborate cross-functionally with other teams to surface the data models and internal interfaces needed to build a maintainable and performant external API
• Mentor more junior engineers and provide guidance to deliver larger projects, including breaking down ambiguous problems into well-defined tasks, validating designs, and serving as POC for stakeholders

Senior Software Engineer – API Experience, Ruby/Rails

Sales Operations Manager

• Serve as a frontline resource for the sales organization, addressing questions, resolving issues, and helping unblock challenges
• Support SDRs, AEs, CAMs, and SEs in achieving goals through operational guidance and cross-functional collaboration
• Partner with RevOps leadership to identify operational bottlenecks and implement solutions
• Document, maintain, and optimize sales operations workflows to ensure clarity, efficiency, and consistency
• Identify opportunities for process improvements to help the sales team operate more effectively
• Assist with the implementation of tools and automation to streamline workflows and reduce manual effort
• Act as a liaison between Sales, Finance, Legal, GTM Systems, and Engineering to resolve issues and maintain smooth operations
• Support training initiatives for the sales organization on tools, processes, and best practices
• Ensure accurate data and operational processes are maintained across the sales organization
• Assist with sales technology implementations and enhancements

Sales Operations Specialist

Software Engineer

• Deliver performant, scalable products iteratively, helping your teams balance incremental customer value delivery with long-term product evolution
• Drive the technical roadmap and best practices for our EDR solutions so they are scalable to accommodate rapid growth and increased user demand
• Attract, recruit, and retain top engineering talent
• Hire and coach engineering managers to continue to build and enable great teams
• Set clear expectations with your leaders and ICs, provide regular feedback, and conduct performance conversations to foster a high-performing engineering team
• Identify opportunities and implement improvements to both the product and engineering practices and processes to optimize efficiency, quality, and time-to-market
• Partner with other engineering leaders, product leaders, and architects to ensure our teams and technology are in sync and deliver real value for our customers
• Collaborate with Huntress’s Architecture, Product Management, and Threat Operations teams to integrate their expertise and needs into our products

Director of Engineering, Endpoint Detection and Response – EDR

Community Manager

• The Senior Manager, EMEA Community is responsible for leading regional community strategy and acting as a high-visibility liaison within the Managed Service Provider (MSP) ecosystem.
• Manage regional community initiatives, serving as an individual contributor to drive product awareness and education in targeted accounts.
• Help develop and execute a growth plan for high-value accounts in the EMEA region in collaboration with global Community Leadership.
• Lead special projects as requested to support global business initiatives in program development and help identify opportunities for geographic expansion into new EMEA markets.
• Collaborate with Account Executives, Account Management, Marketing, SDR, and Partner Success teams to identify strategic partners and influence company-wide programs to ensure they align with the needs of EMEA MSPs.
• Serve as the internal voice of the EMEA partner base, synthesizing feedback and strategic opportunities for Product, Sales, and Marketing teams.
• Attend and maintain a consistent, high-value presence at EMEA Industry events, Peer Groups, and external Channel communities.
• Help ensure high-value prospect accounts are engaged with Huntress and brought into the sales cycle to support the revenue team.
• Oversee and execute educational events, focusing on cybersecurity trends and business expansion for partners.
• Develop and maintain high-value relationships with MSP owners and influential peer group leaders and industry peers, ensuring they view Huntress as a strategic partner.
• Help design and execute creative initiatives that drive loyalty and foster deep emotional connections with our partner ecosystem.

Senior Manager, Community

Marketing

• Own, develop, and execute regional demand generation programs to support pipeline growth, customer acquisition, and brand awareness across EMEA.
• Demonstrate a strong understanding of which levers drive results and can confidently articulate the overall health, risks, and opportunities of the EMEA region, translating dashboard data into clear performance narratives.
• Localize global marketing campaigns to ensure cultural and regional relevance.
• Collaborate with the global marketing team on paid media, email campaigns, and content syndication.
• Collaborate with the webinar team to execute webinars and virtual events to drive thought leadership and lead generation.
• Partner with the content team to create localized assets (case studies, blogs) to support demand generation.
• Partner with Product Marketing, Brand & Creative, and Security teams to bring demand-generation content and messaging for each stage of the funnel to market for owned products, verticals, and accounts
• Collaborate with Marketing Operations and Demand Generation to analyze campaign performance and optimize programs for lead quality, conversion rates, and ROI.
• Own and manage regional marketing budget
• Own, develop, and execute comprehensive EMEA strategic event marketing strategies that are aligned with sales and marketing objectives to drive revenue and market expansion in your assigned area of ownership
• Collaborate with Strategic Events, Product Marketing, and Brand & Creative teams to create best-in-class booth designs and experiences
• Collaborate with sales and marketing teams to align event themes and messaging with the overall marketing strategy
• Collaborate with marketing operations and sales leadership to identify key cities and target accounts for field activations.
• Own the planning and execution of events, including trade shows, conferences, roadshows, and sponsored industry events
• Own event follow-up and lead handoff processes to accelerate pipeline and conversion rates.
• Lead and mentor a team of regional marketing professionals, fostering a collaborative and high-performing culture
• Set clear goals and performance expectations, conduct regular performance evaluations, and provide professional development opportunities
• Establish key performance indicators (KPIs) and metrics to measure the success of regional marketing campaigns
• Analyze campaign results and ROI to continuously optimize strategies for improved outcomes
• Develop and manage regional marketing budget, optimizing resource allocation for maximum impact
• Demonstrated success collaborating with Sales, Product Marketing, Content, and Global Campaigns teams to align regional marketing efforts with broader marketing initiatives and company revenue targets
• Work closely with regional and territory sales leaders to understand market needs and customize regional marketing strategies accordingly

Director of Field Marketing – EMEA

• Own, develop, and execute regional demand generation programs to support pipeline growth, customer acquisition, and brand awareness across EMEA.
• Demonstrate a strong understanding of which levers drive results and can confidently articulate the overall health, risks, and opportunities of the EMEA region, translating dashboard data into clear performance narratives.
• Localize global marketing campaigns to ensure cultural and regional relevance.
• Collaborate with the global marketing team on paid media, email campaigns, and content syndication.
• Collaborate with the webinar team to execute webinars and virtual events to drive thought leadership and lead generation.
• Partner with the content team to create localized assets (case studies, blogs) to support demand generation.
• Partner with Product Marketing, Brand & Creative, and Security teams to bring demand-generation content and messaging for each stage of the funnel to market for owned products, verticals, and accounts
• Collaborate with Marketing Operations and Demand Generation to analyze campaign performance and optimize programs for lead quality, conversion rates, and ROI.
• Own and manage regional marketing budget
• Own, develop, and execute comprehensive EMEA strategic event marketing strategies that are aligned with sales and marketing objectives to drive revenue and market expansion in your assigned area of ownership
• Collaborate with Strategic Events, Product Marketing, and Brand & Creative teams to create best-in-class booth designs and experiences
• Collaborate with sales and marketing teams to align event themes and messaging with the overall marketing strategy
• Collaborate with marketing operations and sales leadership to identify key cities and target accounts for field activations.
• Own the planning and execution of events, including trade shows, conferences, roadshows, and sponsored industry events
• Own event follow-up and lead handoff processes to accelerate pipeline and conversion rates.

Account Manager

• Work with customers to be a trusted advisor, delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned customer organizations
• Contribute to team goals around retention, expansion, and satisfaction
• Develop creative ways to engage with customers

Account Executive

• Proactively manage a pipeline of leads from outreach, qualification, and close
• Utilise strong knowledge of product offerings to educate and build credibility and trust with customers
• Work to achieve and exceed quarterly sales targets
• Develop a deep understanding of Huntress’s security platform and use that knowledge to promote our products, negotiate opportunities, and close new business
• Creatively source new prospects and thoughtfully position Huntress' offerings to suit their needs. Be a trusted advisor and an industry expert
• Work closely and communicate effectively with various functional teams, including Sales Engineering, Sales Operations, Product Management, and Partner/Customer Success, to ensure seamless implementation and effective ongoing account growth
• Exceed sales goals and quarterly revenue targets while being a collaborative member of the team

Account Executive II

• Execute regional demand generation programs to support pipeline growth, customer acquisition, and brand awareness across APAC.
• Localize global marketing campaigns to ensure cultural and regional relevance.
• Collaborate with the digital marketing team on paid media, email campaigns, and content syndication.
• Collaborate with webinar team to execute webinars, virtual events and digital experiences to drive thought leadership and lead generation.
• Partner with the content team to create localized assets (case studies, blogs) to support demand generation.
• Partner with Product Marketing, Brand & Creative, and Security teams to bring demand-generation content and messaging for each stage of the funnel to market for owned products, verticals, and accounts.
• Collaborate with Marketing Operations and Demand Generation to analyze campaign performance and optimize programs for lead quality, conversion rates, and ROI.
• Execute comprehensive APAC regional marketing strategies that are aligned with sales and marketing objectives to drive revenue and market expansion in your assigned area of ownership.
• Collaborate with Strategic Events, Product Marketing, and Brand & Creative teams to create best-in-class booth designs and experiences.
• Collaborate with sales and marketing teams to align event themes and messaging with the overall marketing strategy.
• Collaborate with marketing operations and sales leadership to identify key cities and target accounts for field activations.
• Coordinate the planning and execution of regional events, including trade shows, conferences, roadshows, and sponsored industry events.
• Drive event follow-up and lead handoff processes to accelerate pipeline and conversion rates.
• Demonstrated success collaborating with Sales, Demand Generation, Product Marketing, Content, and Creative teams to align regional marketing efforts with broader marketing initiatives and company revenue targets.
• Work closely with regional and territory sales leaders to understand market needs and customize regional marketing strategies accordingly.

Field Marketing Specialist

• Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.
• Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance.
• Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps.
• Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners.
• Troubleshoot product issues and provide support for other product-related requests as needed
• Advocate for partner needs and provide feedback to the relevant internal teams.
• Address partner security concerns with timely and informative responses.
• Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team.

SOC Support Specialist – Weekend Shift

Accounts Payable

• Monitor daily corporate card activity, audit expenses against our Travel & Expense Policy for compliance, and follow up with employees for missing receipts and documentation
• Review and code all flight and hotel transactions on the back end. Ensure that trips are assigned to the correct GL accounts and department codes before triggering the export to NetSuite
• Learn the Zip procurement workflow to act as the primary backup for the Accounts Payable Specialist, helping to process vendor invoices and maintain the flow of approvals.
• Monitor Zip for procurement-related expenses to ensure all purchases have accompanying receipts and documentation. Proactively nudge employees to upload missing files to ensure data is audit-ready before the NetSuite export
• Assist in collecting W-9 tax forms and verifying vendor information during onboarding to ensure a clean and compliant database for year-end reporting
• Manage the "push" of data from Brex, Navan, and Zip into NetSuite, resolving any sync errors or mapping discrepancies that arise during the export process
• Ensure all Brex, Navan, and Zip data is finalized, coded, and exported by monthly deadlines and identify outstanding items for accrual purposes
• Act as the first point of contact for the team on Slack regarding travel bookings or expense questions, providing a high level of internal customer service

Accounts Payable Clerk

Product Manager

• Responsible for crafting a visionary product roadmap for a new Endpoint Security Posture Management product, initially focusing on Application Control features, and bringing it to market.
• Own the strategy and roadmap of the product. You will collaborate closely with company founders, engineering teams, and design teams to execute on the strategy from conception through launch and beyond.
• Be the intermediary between our Product/Engineering organization and the rest of the business for the product. You will communicate highly technical concepts into easily understood stories for non-technical audiences. You will also identify and translate non-technical business and customer problems into actionable items to execute.
• Collect customer feedback using surveys, interviews, and direct conversations. Assess the feedback to identify patterns and areas for product improvement. Turn customer needs into applicable requirements for new product features.
• Lead and drive momentum in cross-functional team meetings to ensure projects stay on track. Foster a collaborative environment and remove obstacles that impede team progress.
• Collaborate closely with our Endpoint Detection and Response (EDR), Identity Threat Detection and Response (ITDR), Security Information and Event Management (SIEM), and Platform product teams to identify cross-product opportunities.

Staff Product Manager

Events

• Support the planning, execution, and logistics of trade shows, regional events, and peer groups in the MSP industry.
• Support and coordinate all aspects of events, from start to finish—this includes logistics, activations, and post-event follow-up to ensure everything runs smoothly and delivers solid results.
• Support in tracking and reporting on event outcomes—like leads, sales qualifying actions, and ROI—so we can measure success.
• Coordinate end-to-end event logistics, including booking networking dinners and venues, managing shipments, coordinating with vendors, and organizing on-site team travel.
• Ensure event booths are stocked with the right materials, signage, and giveaways - all arriving on time and looking great!
• Build and maintain relationships with third-party vendors and sponsors, ensuring everything is on track and going according to plan.
• Work with the team to create localized and relevant content, giveaways, and memorable experiences that connect with our audience.
• Coordinate an updated event calendar and logistics tracker to ensure everyone stays in the loop.
• Ensure our brand shines at every event with stellar signage, content, premium swag, and well-prepared on-site staff
• Assist in creating event kits (KBUGs) and sales enablement materials to support our regional teams.
• Travel to events and trade shows (approximately 40% of work time).
• Team player mentality and willingness to jump in to help with any other tasks as needed—no job too big, no detail too small.

Marketing Campaign Operations Associate

Product Support Specialist

Senior Software Engineer – API Experience, Ruby/Rails

Sales Operations Specialist

Director of Engineering, Endpoint Detection and Response – EDR

Senior Manager, Community

Director of Field Marketing – EMEA

Director of Field Marketing – EMEA

Account Manager

Account Executive II

Field Marketing Specialist

SOC Support Specialist – Weekend Shift

Accounts Payable Clerk

Staff Product Manager

Strategic Events Specialist