Customer Success Manager

• Build and expand post-sale relationships with partners to help deliver cybersecurity to their customers via the Huntress platform
• Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimizing churn
• Act as a trusted advisor to partners and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned partner organizations
• Work collaboratively with sales, marketing, and partner success team to achieve goals around partner retention, expansion, and satisfaction
• Help devise creative and valuable ways to engage with partners through training, education, and empowerment
• Responsible for driving expansion, loyalty, renewals, partner satisfaction, and mitigating churn
• Success measured by partner satisfaction, retention, and expansion within current partner base
• Reports to: Manager, Partner Success

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