Channel Account Manager I, Service Provider
Huntress
Cyber Security
Salary
💰 $66,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber Security
About the role
- Build and expand post-sale relationships with partners to help deliver cybersecurity to their customers via the Huntress platform
- Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimizing churn
- Act as a trusted advisor to partners and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
- Build and maintain strong relationships with multiple contacts within assigned partner organizations
- Work collaboratively with sales, marketing, and partner success team to achieve goals around partner retention, expansion, and satisfaction
- Help devise creative and valuable ways to engage with partners through training, education, and empowerment
- Responsible for driving expansion, loyalty, renewals, partner satisfaction, and mitigating churn
- Success measured by partner satisfaction, retention, and expansion within current partner base
- Reports to: Manager, Partner Success
Requirements
- 2+ years of experience in a partner-facing role, ideally in a sales or customer success
- Knowledge of the MSP space is a plus, preferably related to the cyber-security industry
- Experience in working with Salesforce or a similar CRM
- Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills
- Strong organizational skills with the ability to work in a hyper-growth environment
- Ability to manage multiple priorities and a large book of business
- Strong ability to execute customer success strategies and initiatives across all accounts
- Strong bias to action and ability to get things done efficiently and effectively
