Huntress

Staff Data Analyst, SOC/Support

Huntress

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $155,000 - $170,000 per year

Job Level

Lead

Tech Stack

Cyber SecuritySQLTableau

About the role

  • Turn complex data into actionable insights that drive customer journey mapping.
  • Own the analytical framework for measuring the health of our customers and support and security operations teams.
  • Investigate customer usage, enablement, and engagement to unlock value in our install base.
  • Provide insights into key performance indicators (KPIs) and timely alerts on significant changes, anomalies, or performance gaps.
  • Develop and present data-driven narratives to support strategic planning, investment decisions, and business reviews.
  • Lead deep-dive analyses on critical business questions like sales motion effectiveness, market segmentation, and pricing strategy.
  • Own end-to-end reporting for key support metrics, customer health, product usage, and support effectiveness.
  • Support business owners in staffing capacity planning, product requirements, and operating efficiency improvements.
  • Design, build, and maintain scalable dashboards and reports using BI tools (e.g., Sigma, Tableau, Power BI, Looker).
  • Conduct complex data analysis using SQL to extract, manipulate, and analyze data from various sources (e.g., Salesforce, marketing automation platforms, financial systems).

Requirements

  • Bachelor’s degree in a quantitative field (e.g., Finance, Economics, Statistics, Computer Science) or equivalent practical experience.
  • 5+ years of experience in data analytics, business intelligence, or a similar role, with a strong focus on customer health reporting, preferably within a B2B SaaS environment.
  • Advanced proficiency in SQL for data querying and manipulation.
  • Proven experience with BI tools such as Sigma, Tableau, Looker, Power BI, or similar platforms.
  • Excellent communication, presentation, and storytelling skills, with the ability to translate complex data into clear, actionable insights for an executive audience.
  • Demonstrated ability to partner with senior leaders and influence strategic decision-making.