Huntress

Partner Success Manager

Huntress

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

JuniorMid-Level

About the role

  • Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimising churn
  • Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
  • Build and maintain strong relationships with multiple contacts within assigned partner organisations
  • Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction
  • Help devise creative and valuable ways to engage with partners

Requirements

  • 2+ years of experience in a partner-facing role, ideally in a sales or customer success
  • Knowledge of the MSP space is a plus, preferably related to the cyber-security industry
  • Experience in working with Salesforce or a similar CRM
  • Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills
  • Strong organisational skills with the ability to work in a hyper-growth environment
  • Ability to manage multiple priorities and a large book of business
  • Strong ability to execute customer success strategies and initiatives across all accounts
  • Strong bias to action and ability to get things done efficiently and effectively
Benefits
  • Fully remote work
  • At least one annual trip to the US for Summer Summit, with additional local events in Australia!
  • New starter home office set up reimbursement ($800 AUD)
  • 12 weeks paid parental leave for both primary and secondary carers
  • Digital monthly reimbursement ($185 AUD)
  • Subsidised private health insurance through our preferred provider
  • Stock options for all full-time employees
  • Access to the BetterUp platform for coaching, personal, and professional growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successpartner engagementsales strategiescustomer satisfactionpartner retentionpartner expansioncustomer success strategies
Soft skills
communication skillsorganizational skillsrelationship buildingcollaborationproblem-solvingtime managementbias to action