Technical Account Manager I
Huntress
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £90,000 - £100,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber Security
About the role
- Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support
- Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs
- Participate in events to lead training sessions on product usage and best practices
- Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
- Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value
- Identifies up-sell and cross-sell growth opportunities during technical account reviews
- Highly motivated self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling 25% of the time and meeting face-to-face with customers
- Comfortable presenting in front of groups
Requirements
- 2+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including Executive-level leadership
- Effective time management and organizational skills
Benefits
- 100% remote work environment - since our founding in 2015
- New starter home office set up reimbursement (£398)
- Generous personal leave entitlements
- Digital monthly reimbursement (£92)
- Travel to the US 1-2 times/year for various company events
- Pension
- Access to the BetterUp platform for coaching, personal, and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical Account ManagementCybersecurityQBRsPost-sales trainingOnboardingUpsellingCross-selling
Soft skills
CommunicationPresentationTime managementOrganizationalSelf-starterProblem-solvingCustomer advocacy