Huntress

Technical Account Manager I

Huntress

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $120,000 - $135,000 per year

Job Level

JuniorMid-Level

Tech Stack

Cyber Security

About the role

  • Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
  • Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs
  • Technical Sales Enablement: Participate in events to lead training sessions on product usage and best practices
  • Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
  • Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
  • Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
  • Highly motivated self-starter with the ability to work independently
  • Spot opportunities for improvement in a fast-moving environment
  • Comfortable traveling 25% of the time and meeting face-to-face with customers
  • Comfortable presenting in front of groups

Requirements

  • 2+ years of experience working in Technical Account Management, pre-sales, or similar work
  • Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
  • Excellent communication and presentation skills with the ability to present to a variety of external audiences, including Executive-level leadership
  • Effective time management and organizational skills
Benefits
  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks of paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans
  • 401(k) with a 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees
  • One-time $500 reimbursement for building/upgrading home office
  • Annual allowance for education and professional development assistance
  • $75 USD/month digital reimbursement
  • Access to the BetterUp platform for coaching, personal, and professional growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Technical Account ManagementCybersecurityPre-salesCustomer OnboardingPost-sales TrainingTechnical Sales EnablementAccount GrowthQBRsCustomer AdvocacySecurity Posture Improvement
Soft skills
Excellent CommunicationPresentation SkillsTime ManagementOrganizational SkillsSelf-starterProblem SolvingCustomer Relationship ManagementMotivationAdaptabilityInterpersonal Skills