Engineering Manager

• Understand the Partner experience with our fleet of 4.2 million (and growing) agents
• Help the team analyze incoming data to develop a full picture of Agent Health in the wild
• Constantly evolve better observability to improve that data
• Understand and improve the build, installation, testing, and upgrades of our endpoints across Windows, Mac, and Linux systems
• Work with the team to define roadmaps to continuously improve the Partner experience
• Able to bring both technical skills and effective people management leadership
• Coach and mentor a diverse team of engineers with an emphasis on collaboration, teamwork, creativity, and timely quality delivery
• Work closely with internal recruiting to partner on strategic hiring when needed
• Work with your team and cross-functional partners to influence and define strategy and roadmaps, and be responsible for achieving timely execution and quality outcomes
• Participate in technical design and implementation
• Drive software quality and timely, predictable software delivery while balancing the needs of the business and team members
• Set clear expectations, standards, and goals for team excellence, driving performance improvements at both team and individual levels. Measure impact and adjust accordingly
• Ensure code quality and test coverage by ensuring the team performs proper code reviews and appropriate testing
• Use a servant-leadership mindset to ensure that engineers and engineering managers have everything they need to design, build, iterate on, and ship high-quality software promptly
• Drive engineering initiatives and have an impact at an organizational level
• Work effectively with cross-functional partners and stakeholders to set and achieve optimal outcomes
• Lead with transparency, candidly challenge assumptions, and exhibit integrity above all else

Senior Manager, Software Engineering

Engineering Manager – Full-Stack/Frontend

Senior Manager, Software Engineering

Senior Engineering Manager

Engineering Manager

Engineering Manager, NetSuite