Commercial Relationship Service Specialist II

Huntington National Bank

Commercial Relationship Service Specialist II managing Commercial customer relationships and onboarding. Handling complex issues and maintaining a high level of customer service for a diverse Commercial portfolio.

Posted 7/4/2026full-timeCleveland • Illinois, Missouri, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $54 per hourWebsite

About the role

Key responsibilities & impact

The Commercial Relationship Service Specialist II is the primary point of contact for assigned Commercial customers and Relationship Managers.
Works independently and in partnership with the Relationship Manager.
Applies knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales.
First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact.
Responsible for identifying, researching, analyzing, and resolving complex problems utilizing resources and critical thinking.
Responsible for handling sizeable relationships, approving multi-million-dollar transactions and special handling of unique requirements relating to assigned portfolio.
Represents Huntington’s Commercial brand by providing Category of One experience for customers; professional, discreet, and positive communications with forward-thinking solutions.
Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities.

Requirements

What you’ll need

High school, GED, or equivalent required, bachelor’s degree preferred
3-5+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations and high aptitude of business acumen
Proficient use of Microsoft Office and other digital resources
Excellent written and verbal communication skills, including grammar and demeanor
Strong ability to facilitate and negotiate
Strong organizational skills with diligence, planning and follow-up
Ability to work independently on multiple tasks without compromising quality
Enhanced critical thinking and analytical skills
Adaptable to change.
Promoter of Huntington and Commercial cultures.

Benefits

Comp & perks

health insurance coverage
wellness program
life and disability insurance
retirement savings plan
paid leave programs
paid holidays
paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Commercial BankingDepositsLoansTreasury ManagementBanking OperationsBusiness AcumenAnalytical SkillsProblem Solving

Soft Skills

Excellent Communication SkillsOrganizational SkillsAdaptabilityDiligencePlanning