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Customer Experience Banker
Huntington National BankCustomer Experience Banker supporting customers in achieving their financial goals through services and products. Providing exemplary customer service and transaction support in branch banking.
About the role
Key responsibilities & impact- Providing excellent customer service and effectively resolving customer issues
- Being proficient in understanding and educating customers on consumer deposit products and consumer lending
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhering to all operational, security, risk and regulatory policies and procedures
- Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation
Requirements
What you’ll need- High School Diploma or GED
- Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree
- 1 year or more in customer service in banking, financial services or goal driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
Benefits
Comp & perks- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceconsumer deposit productsconsumer lendingsalesrelationship managementcash handlingbankingbusiness bankingbusiness lendinggoal driven retail sales
Soft Skills
communicationpresentationproblem solvinginterpersonal skillsproactiveeducating customersbuilding partnershipsidentifying opportunitiesdisciplinecustomer relationship management
Certifications
High School DiplomaGEDBachelor's Degree