Service Desk Analyst

Huntington National Bank

Service Desk Analyst facilitating technical assistance for IBM products and services. Requires customer service skills and IT support experience in banking environments.

Posted 4/29/2026full-timeColumbus • Missouri, Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide outstanding service to colleagues
Work individually and as a team to meet and exceed goals
Maintain up-to-date knowledge on products, services, and technology
Compile documentation necessary for fulfilling customer needs
Document all notes required in appropriate systems
Follow up with customers to ensure issue resolution
Drive initiatives that improve the service desk
Partner with internal support groups in providing the best service

Requirements

What you’ll need

Min 1 year of IT support, customer service and call center experience
Associate's Degree (can be substituted with relevant work experience)
Previous banking environment experience preferred
Ability to demonstrate professional verbal communication skills
Ability to quickly resolve complex customer problems
Ability to professionally handle irate customers
Experience with Microsoft Office applications
A+ and Network+ certifications
HDI certifications

Benefits

Comp & perks

Outstanding customer service
Building relationships with colleagues
Flexible work arrangement
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportcustomer servicecall center experienceproblem resolutiondocumentation

Soft Skills

professional verbal communicationteamworkcustomer handlinginitiative driving

Certifications

A+Network+HDI