Customer Experience Banker

Huntington National Bank

Customer Experience Banker responsible for retaining and growing customer relationships while providing excellent customer service at Huntington Bank. Handling transactions and suggesting appropriate bank products to customers.

Posted 4/18/2026full-timeMassillon • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Requirements

What you’ll need

High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.

Benefits

Comp & perks

Tobacco-Free Hiring Practice
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cash handlingcustomer servicesales processrelationship managementconsumer deposit productsbankingfinancial servicesgoal driven retail sales

Soft Skills

communicationpresentationproblem solvingcustomer relationship building

Certifications

High School DiplomaGEDBachelor's Degree