Partner Success Coordinator

Hunt St

Partner Success Coordinator supporting customers of a gaming-industry digital loyalty and kiosk technology company. Coordinating campaigns, communications, reporting and deliverables for client success managers.

Posted 8/17/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 A$1,800 - A$2,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and relationship management, with a strong focus on communication, task management, and data analysis. Proficient in using project management tools and Microsoft Office to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementRelationship ManagementData AnalysisMicrosoft Office ProficiencyProject Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer CommunicationReport PreparationPerformance SummariesWorkflow ManagementDeadline Management

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAttention to DetailIndependent Work CapabilityProactive Problem Solving

Tools & Technologies

Monday.comTrelloDropboxMicrosoft Office

Industry Keywords

Customer RetentionClient ServicesAccount CoordinationGamingSaaS

About the role

Key responsibilities & impact

Partner with the Client Success Manager to deliver a responsive experience for assigned customers
Build trusted customer relationships and understand partners’ businesses, priorities, promotions, objectives and deliverables
Follow customer questions, requests and commitments through to completion
Proactively communicate with customers and identify opportunities to improve their experience
Coordinate promotions, campaigns, activations and initiatives from planning through completion
Track responsibilities, deadlines and deliverables across customer accounts
Follow up with internal teams and stakeholders to ensure commitments are delivered accurately and on time
Monitor campaign and promotion activity and identify issues early
Prepare customer communications, schedule meetings, attend meetings where required, capture decisions and distribute meeting notes
Communicate delays, risks and issues professionally
Prepare customer reports, performance summaries, presentations and supporting documentation
Monitor promotions, activations, campaigns, reporting and bonus activity
Review data critically, identify anomalies, missed opportunities, problems and trends, and raise them with the Client Success Manager
Maintain accurate customer records, documentation, actions and account information
Act as the Client Success Manager’s trusted execution partner by preparing meetings, reports, communications and follow-up activity
Improve customer experience, processes, templates, reporting and workflows
Use Monday.com, Trello, Dropbox, Microsoft Office and other business platforms to maintain operational discipline
Contribute ideas that make the company easier to work with and more valuable to customers
Support customer retention, engagement and account growth

Requirements

What you’ll need

5+ years’ experience in customer success, account coordination, relationship management, administration, operations or client services
Demonstrated experience supporting and building relationships with customers or business partners
Ability to work independently and take pride in work outcomes
Excellent written and verbal communication skills
Strong task, workflow and deadline management capability
Experience preparing professional customer communications, reports and presentations
Confidence working with data, reports and performance information
Strong Microsoft Office skills
Experience using project or task management platforms such as Monday.com or Trello
Ability to work across multiple internal teams to coordinate customer outcomes
High level of accuracy and attention to detail
Ability to manage sensitive or commercially confidential information appropriately
Experience within gaming, hospitality, loyalty, technology or SaaS environments is advantageous but not essential
Must disclose any existing ongoing roles or client work
Must reflect this engagement on LinkedIn as “Independent Contractor”

Benefits

Comp & perks

100% remote work from home
Flexibility in how contractors manage their time
Work aligned with AU business hours for collaboration