Senior Engineer – Level 3

Hunt St

Senior Engineer delivering Tier 3 infrastructure, cloud, networking, and cybersecurity support for a growing Australian MSP. Remote Philippines-based contractor aligned to USA business hours and weekend on-call coverage.

Posted 8/5/2026contractRemote • 🇵🇭 PhilippinesSenior💰 A$2,000 - A$4,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Microsoft 365, Google Workspace, and cybersecurity solutions, with a strong focus on technical support, system migrations, and mentoring junior engineers. Proven ability to communicate complex technical concepts effectively to clients and stakeholders while maintaining high service quality.

Highest-signal resume keywords

Microsoft 365 AdministrationGoogle Workspace AdministrationCybersecurity Solutions ImplementationNetworking Knowledge (TCP/IP, VLANs, VPNs)Microsoft 365 Certified: Enterprise Administrator Expert

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365Google WorkspaceActive DirectoryWindows ServerMicrosoft AzureCybersecurity PrinciplesRMM PlatformsPSA ToolsSystem MigrationsTroubleshooting

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationMentoring

Tools & Technologies

Microsoft Entra IDExchange OnlineIntuneEndpoint ProtectionEDR/XDREmail SecurityFirewall TechnologiesCloud InfrastructureVPNsDNS

Certifications & Qualifications

Microsoft 365 Certified: Enterprise Administrator ExpertCompTIA Security+CompTIA Network+Cisco CCNAUBWAUEWA

Industry Keywords

Managed Service ProviderTechnical SupportService DeliveryBusiness ContinuityDisaster RecoveryTechnical DocumentationKnowledge SharingOperational RunbooksProject ManagementSMB Clients

Tech Stack

Tools & technologies

AzureCloudCyber SecurityDNSFirewallsSwitchingTCP/IP

About the role

Key responsibilities & impact

Act as the primary Tier 3 escalation point for complex technical issues unresolved by Level 1 or Level 2 engineers
Provide senior technical support during USA business hours within the global follow-the-sun support model
Administer, configure, and troubleshoot Microsoft 365, Windows Server, Active Directory, Microsoft Entra ID, Exchange Online, and Google Workspace
Implement and maintain cybersecurity solutions including endpoint protection, MFA, Conditional Access, EDR/XDR, email security, and server hardening
Configure and support switching, routing, wireless networks, VPNs, VLANs, DNS, and firewall technologies
Maintain cloud infrastructure and hybrid environments across Microsoft Azure and related platforms
Deliver infrastructure, migration, cloud, and security implementations under Project Manager guidance
Perform system migrations, deployments, upgrades, and configuration changes
Test, validate, and document implementations
Identify project risks, technical dependencies, and potential issues early
Support project handovers to operational teams
Mentor and coach Level 1 and Level 2 engineers
Contribute to technical documentation, knowledge bases, SOPs, and operational runbooks
Participate in technical training and knowledge sharing
Improve technical standards, documentation, and service delivery
Communicate technical issues and updates to clients and executive stakeholders
Translate technical concepts into practical business outcomes
Collaborate with Project Managers, Service Delivery Managers, and Account Managers
Maintain accurate documentation, ticket updates, and time entries
Meet utilisation and service quality expectations
Participate in the shared weekend on-call roster
Continuously develop technical knowledge through certifications, training, and self-directed learning

Requirements

What you’ll need

Minimum 5 years of hands-on experience in a Managed Service Provider (MSP) environment
Google Workspace administration, including provisioning, security settings, organisational units, groups, policies, and ongoing support
Extensive experience with Microsoft 365, Exchange Online, Active Directory, Microsoft Entra ID, Windows Server, Intune, and Google Workspace
Strong networking knowledge including TCP/IP, VLANs, switching, routing, VPNs, DNS, wireless networking, and firewalls
Experience administering Microsoft Azure or other cloud infrastructure platforms
Strong understanding of cybersecurity principles, including MFA, Conditional Access, EDR/XDR, email security, vulnerability management, and security best practices
Experience supporting backup, disaster recovery, and business continuity solutions
Hands-on experience with RMM platforms, PSA tools, and modern MSP technology stacks
Strong troubleshooting, analytical, and problem-solving skills
Excellent written and verbal English communication skills
Ability to work independently as the senior technical resource during assigned shifts
Experience in a small to medium-sized MSP supporting multiple SMB clients strongly preferred
Demonstrated experience mentoring junior technical team members
Microsoft 365 Certified: Enterprise Administrator Expert or equivalent MS-102 required or expected within 12 months of hire
One of CompTIA Security+, CompTIA Network+, or Cisco CCNA required or expected within 12 months of hire
UBWA, UEWA, or equivalent UniFi credential required or expected within 12 months of hire
USA business-hours alignment and participation in a shared weekend on-call rotation
Disclosure of existing ongoing roles or client work
LinkedIn profile must reflect the engagement as “Independent Contractor”

Benefits

Comp & perks

100% remote work
Work from home
Flexibility in managing time as an independent contractor while ensuring scheduled coverage
Continuous learning and career progression
Certifications, training, and self-directed learning opportunities
Collaborative engineering team
Technical training sessions and knowledge sharing