Customer Engagement Assistant

Hunt St

Customer Engagement Assistant managing inquiries and engagement across email, phone, and online platforms. Providing customer support for an innovative fast-food client in Australia.

Posted 7/1/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 A$1,200 - A$1,500 per monthWebsite

About the role

Key responsibilities & impact

Monitor and manage three primary email inboxes: Catering, Info, and Soul Mates enquiries.
Respond promptly to customer enquiries in each inbox, providing accurate and helpful information.
Ensure all customer communications are logged and tracked appropriately.
Answer incoming calls related to catering follow-ups, delivery orders, general enquiries, and loyalty program queries.
Maintain a professional and friendly tone during all customer interactions.
Handle basic dispute resolution, ensuring customer concerns are addressed calmly and effectively.
Assist with monitoring and responding to Google reviews, ensuring timely and appropriate replies.
Handle enquiries from third-party delivery platforms such as Doordash and Uber Eats.
Update store information, including catering requirements, delivery radius, contact information, and hours of operation.
Collaborate with team members to ensure consistent and up-to-date information is available to customers.
Manage the Soul Mates loyalty inbox, responding to customer enquiries regarding the loyalty program.
Assist in maintaining customer satisfaction and engagement through proactive communication and support.
Willing to provide occasional weekend support when required.

Requirements

What you’ll need

Previous experience in customer service, hospitality, or retail is preferred.
Experience handling multiple communication channels simultaneously.
Ability to work independently and as part of a team.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hunt St Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met. Customer Engagement Assistant Job not on LinkedIn 🔥 35 minutes ago 🇵🇭 Philippines – Remote 💵 $1.2k - $1.5k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor and manage three primary email inboxes: Catering, Info, and Soul Mates enquiries.
Respond promptly to customer enquiries in each inbox, providing accurate and helpful information.
Ensure all customer communications are logged and tracked appropriately.
Answer incoming calls related to catering follow-ups, delivery orders, general enquiries, and loyalty program queries.
Maintain a professional and friendly tone during all customer interactions.
Handle basic dispute resolution, ensuring customer concerns are addressed calmly and effectively.
Assist with monitoring and responding to Google reviews, ensuring timely and appropriate replies.
Handle enquiries from third-party delivery platforms such as Doordash and Uber Eats.
Update store information, including catering requirements, delivery radius, contact information, and hours of operation.
Collaborate with team members to ensure consistent and up-to-date information is available to customers.
Manage the Soul Mates loyalty inbox, responding to customer enquiries regarding the loyalty program.
Assist in maintaining customer satisfaction and engagement through proactive communication and support.
Willing to provide occasional weekend support when required. 🎯 Requirements
Previous experience in customer service, hospitality, or retail is preferred.
Experience handling multiple communication channels simultaneously.
Ability to work independently and as part of a team. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Coordinator 🕒 May 5 CompuWorks Ltd. 11 - 50 ☁️ SaaS 🔒 Cybersecurity Website LinkedIn All Job Openings Client Success Coordinator at Sourcepass assisting account managers with administrative tasks. Providing exceptional support to facilitate the success of client initiatives. 🇵🇭 Philippines – Remote 💵 $750 - $1.1k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Manager 🕒 March 18 10 Ten Gaming LLC 11 - 50 🎮 Gaming 👥 B2C Website LinkedIn All Job Openings CRM Manager driving player engagement, retention, and lifetime value for a US-based sweepstakes casino. Collaborating cross-functionally to deliver personalized customer communications and comply with regulations. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success Go High Level Officer – Contractor 🕒 February 25 ShaeWellness 11 - 50 Website LinkedIn All Job Openings Go High Level Officer at AI-powered Shae Group, managing GHL architecture and automations. Configure workflows, build integrations, and maintain partner centers while delivering documentation and compliance processes. 🇵🇭 Philippines – Remote 💵 $1k - $1.5k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

Professional CommunicationFriendly ToneCalmness Under PressureProactive Support