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Tech & Operations Support VA
Hunt StTech & Operations Support VA assisting Australian companies in the Philippines with operational efficiency and project management. Monitoring technology-related tasks and processes while providing solutions and support for business systems.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GoHighLevelMonday.comGoogle SheetsZapierMakeClaudeChatGPTAI workflowsautomationreporting dashboards
Soft Skills
problem-solvinganalytical skillsorganizational skillscommunication skillsindependent project managementteam collaborationtime managementadaptabilityattention to detailcreativity
Tools & Technologies
Meta Business SuiteFathomAI-powered business systemstask management boardsleadership dashboardscontent planning toolssocial media platformsinternal documentation systemsmeeting transcription platformsworkflow visualization tools
Industry Keywords
operationssystems administrationautomationtechnical virtual assistantsales processescoaching businessesclient service environmentsprocess mappingworkflow managementbusiness intelligence
About the role
Key responsibilities & impact- Monitor, troubleshoot, and maintain active workflows, automations, and sequences
- Ensure pipelines remain organized, accurate, and free from outdated opportunities
- Maintain naming conventions across workflows, tags, custom fields, and pipelines
- Audit and remove deprecated workflows and automations
- Build and modify funnels, landing pages, forms, redirects, and CTAs
- Develop new workflows with a strong understanding of trigger logic and business outcomes
- Maintain integrations between GHL and external systems
- Maintain task management and member assignment boards
- Ensure ownership, statuses, and workflows remain accurate and updated
- Build and maintain Monday.com automations including reminders, recurring tasks, and status triggers
- Upload meeting notes and action items using provided processes
- Monitor task completion and escalate overdue items when necessary
- Maintain collections, installment records, and commission tracking systems
- Compile weekly sales and marketing reports from multiple sources
- Build and maintain leadership dashboards
- Manage reporting structures, formulas, and data organization
- Ensure key business metrics are accurately tracked and presented
- Research content topics, industry trends, competitor activity, and market insights
- Draft content frameworks, short-form video scripts, and content calendars
- Utilize AI tools to assist with content planning and ideation
- Schedule and publish approved content across multiple social media platforms
- Support content consistency through effective planning and execution
- Design, build, and maintain AI-powered business systems
- Develop Claude Projects, ChatGPT workflows, and AI-assisted operational tools
- Build multi-step AI workflows that automate repetitive business functions
- Create AI agents that process inputs and generate structured outputs
- Organize company knowledge, SOPs, frameworks, and internal documentation for AI utilization
- Continuously optimize AI systems as business requirements evolve
- Monitor and moderate Meta ad comments
- Escalate issues when required
- Maintain positive engagement and ensure adherence to moderation guidelines
- Support strategic projects including:
- - Internal Knowledge Base development
- - Recruitment and hiring funnel automation
- - Evergreen coaching program implementation
- - AI-powered sales review and training systems
- - AI content generation systems
- - Client retention and engagement monitoring systems
- - Sales call scoring automation
- - Process mapping and workflow visualization
Requirements
What you’ll need- 3+ years of experience in operations, systems administration, automation, or technical virtual assistant roles
- Strong hands-on experience with GoHighLevel (GHL)
- Experience using Monday.com for project and workflow management
- Advanced proficiency in Google Sheets, formulas, and reporting
- Experience with automation tools such as Zapier, Make, or similar platforms
- Strong understanding of AI tools including Claude and ChatGPT
- Experience building AI workflows, automations, or AI-powered business systems
- Ability to manage multiple projects independently
- Strong problem-solving and analytical skills
- Excellent organizational and communication skills
- Experience working remotely with international teams
- **Required experience with:**
- - GoHighLevel (GHL)
- - Monday.com
- - Google Sheets
- - Claude
- - ChatGPT
- - Zapier, Make, or equivalent automation tools
- - Meta Business Suite
- - Fathom (or similar meeting transcription platforms)
- **Nice to Have:**
- - Experience creating reporting dashboards and business intelligence systems
- - Familiarity with Fathom or similar meeting transcription tools
- - Experience with Meta Business Suite moderation
- - Knowledge of sales processes, coaching businesses, or client service environments
- - Experience creating process maps, flowcharts, and operational documentation
- - Exposure to CRM implementation and integration projects
Benefits
Comp & perks- This is a remote role that will be set up as an independent contractor engagement.
- To ensure alignment and transparency, successful candidates will be expected to:
- - Disclose any existing ongoing roles or client work
- - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)