FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service & Sales Administrator – Freshdesk, Klaviyo
Hunt StCustomer Support Specialist providing support to association members via Freshdesk. Assisting with Klaviyo for email campaigns while managing sales inquiries as needed.
About the role
Key responsibilities & impact- Provide timely and professional support to association members via Freshdesk ticketing system and inbox support.
- Manage, track, and resolve customer support tickets efficiently.
- Ensure all member inquiries are addressed accurately and in a timely manner.
- Assist with the rollout and ongoing use of Freshdesk for support ticket management.
- Handle initial sales inquiries when the main sales setter is unavailable.
- Provide coverage particularly on Sundays and Mondays, as the current setter works Tuesday through Saturday.
- Ensure all inbound inquiries are acknowledged and directed appropriately.
- Assist with Klaviyo email and SMS campaigns, including campaign setup, edits, and scheduling.
- Manage lists and audience segmentation within Klaviyo.
- Support the migration from AWeber to Klaviyo, ensuring data and lists are transferred correctly.
Requirements
What you’ll need- Proven experience using Freshdesk for customer support or ticket management.
- Hands-on experience with Klaviyo, including email campaigns, segmentation, and automation.
- Strong customer service and communication skills.
- Experience handling inbox support and ticket resolution.
- Ability to manage multiple inquiries and prioritize tasks effectively.
- Ability to work on Sunday and Monday coverage for sales inquiry support.
- Detail-oriented and highly organized.
Benefits
Comp & perks- Work Arrangement & Expectations: This is a remote role that will be set up as an independent contractor engagement.
- To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
FreshdeskKlaviyoemail campaignsaudience segmentationticket managementdata migrationcustomer supportinbox supportticket resolutionautomation
Soft Skills
customer servicecommunicationorganizationaldetail-orientedtime managementprioritizationproblem-solvingprofessionalismefficiencyadaptability