Customer Support Specialist – Non-Voice

Hunt St

Customer Support Specialist providing timely and high-quality support for Australian businesses. Engaging through non-voice channels with a focus on AI-enhanced customer experience.

Posted 5/18/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 A$1,200 - A$1,600 per monthWebsite

About the role

Key responsibilities & impact

Respond to customer enquiries via email, chat, and other non-voice channels in a timely and professional manner
Provide accurate information about products, orders, and general support queries
Enter and process customer orders accurately and efficiently within internal systems
Troubleshoot issues and guide customers toward practical solutions
Collaborate with internal teams to resolve more complex concerns
Maintain clear and organised records of customer interactions
Utilise AI agents and AI tools to improve efficiency, streamline workflows, and enhance customer support processes
Support the creation and improvement of help guides, FAQs, and knowledge base content
Identify recurring issues and share insights to help improve processes and customer experience

Requirements

What you’ll need

Previous experience in customer support, preferably in a non-voice or back-office role
Strong written communication skills with excellent attention to detail
Ability to understand and explain technical or product-related information clearly
Highly organised, with the ability to manage multiple tasks and priorities
Problem-solving mindset with a proactive approach
Comfortable working in a fast-paced, team-oriented environment
Experience supporting technical or product-based businesses
Familiarity with customer support tools (e.g., Zendesk, Intercom, or similar platforms)
Experience creating help documentation or knowledge base content

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hunt St Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met. Customer Support Specialist – Non-Voice 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 $1.2k - $1.6k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer enquiries via email, chat, and other non-voice channels in a timely and professional manner
Provide accurate information about products, orders, and general support queries
Enter and process customer orders accurately and efficiently within internal systems
Troubleshoot issues and guide customers toward practical solutions
Collaborate with internal teams to resolve more complex concerns
Maintain clear and organised records of customer interactions
Utilise AI agents and AI tools to improve efficiency, streamline workflows, and enhance customer support processes
Support the creation and improvement of help guides, FAQs, and knowledge base content
Identify recurring issues and share insights to help improve processes and customer experience 🎯 Requirements
Previous experience in customer support, preferably in a non-voice or back-office role
Strong written communication skills with excellent attention to detail
Ability to understand and explain technical or product-related information clearly
Highly organised, with the ability to manage multiple tasks and priorities
Problem-solving mindset with a proactive approach
Comfortable working in a fast-paced, team-oriented environment
Experience supporting technical or product-based businesses
Familiarity with customer support tools (e.g., Zendesk, Intercom, or similar platforms)
Experience creating help documentation or knowledge base content Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🕒 4 days ago Pearl West 11 - 50 🛍️ eCommerce 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative for Pearl West Group handling inquiries via Freshdesk. Collaborating with teams to enhance customer experience in a fully remote environment. 🇵🇭 Philippines – Remote 💵 $600 - $800 / month ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Support Agent 🕒 May 4 PadSplit 51 - 200 🏠 Real Estate 👥 B2C 🏪 Marketplace Website LinkedIn All Job Openings Support Agent providing high-efficiency support to PadSplit members via email and phone in the Philippines. Troubleshooting member issues and escalating complex problems for resolution. 🇵🇭 Philippines – Remote 💵 $9.6k / year 💰 $20.5M Series B on 2021-11 ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service, Intake Specialist 🕒 April 30 20four7VA 51 - 200 🤝 B2B 🛍️ eCommerce ☁️ SaaS Website LinkedIn All Job Openings Customer Service & Intake Specialist managing client communications. Handling inbound and outbound interactions, gathering claim information, and supporting engineering teams. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support German Speaking Customer Care, Bike Expert 🕒 April 22 Upway 51 - 200 🛍️ eCommerce 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Customer Care Specialist responsible for assisting customers in purchasing refurbished e-bikes. Ensuring a memorable service experience and supporting after-sales queries and issues. 🇵🇭 Philippines – Remote 💵 €13 - €15 / hour 💰 Series B on 2023-11 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Customer Service Agent, English & Japanese speaking 🕒 April 22 Alphanumeric Systems 201 - 500 💊 Pharmaceuticals 🧬 Biotechnology 🤝 B2B Website LinkedIn All Job Openings Customer Service Level 1 Agent role providing support for a global pharmaceutical leader. Handling inquiries from clinical staff and stakeholders with a focus on customer service excellence. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer supportorder processingtroubleshootinghelp documentationknowledge base content

Soft Skills

written communicationattention to detailorganisational skillsproblem-solvingteam collaboration