Virtual Assistant – Operations, Customer Support

Hunt St

. Respond to customer enquiries via email .

Posted 4/21/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 A$1,500 - A$1,800 per monthWebsite

About the role

Key responsibilities & impact

Respond to customer enquiries via email
Triage and escalate complex queries
Schedule client calls
Follow up on quotes and enquiries
Process new trade account requests
Gather client testimonials and imagery
Review client plans and extract panel sizes
Prepare draft quotes
Cross-check measurements and finishes
Convert invoices into production orders, ensuring all details are accurate
Maintain tracking systems
Liaise with manufacturers
Track production and follow up delays
Book freight and prepare documentation
Send dispatch notifications
Monitor deliveries
Manage boards and workflows
Ensure accurate tracking
Manage Facebook, Instagram, TikTok, Pinterest accounts
Create, schedule and publish approved content
Repurpose content across platforms
Respond to comments/messages
Maintain posting consistency and monitor social trends
Identify social opportunities
Create and maintain SOPs and organise SOP library
Identify process gaps and improve workflows
Build FAQ database
Create templated responses
Maintain knowledge resources

Requirements

What you’ll need

Excellent written English
Strong attention to detail
Experience managing social media platforms
Organised and process-driven
Interior design or cabinetry exposure (desirable)
eCommerce or customer service experience (desirable)
Experience with Monday.com or similar (desirable)
Experience with Xero or similar (desirable)
Experience with Canva / content tools (desirable)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hunt St Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met. Virtual Assistant – Operations, Customer Support Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 $1.5k - $1.8k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer enquiries via email
Triage and escalate complex queries
Schedule client calls
Follow up on quotes and enquiries
Process new trade account requests
Gather client testimonials and imagery
Review client plans and extract panel sizes
Prepare draft quotes
Cross-check measurements and finishes
Convert invoices into production orders, ensuring all details are accurate
Maintain tracking systems
Liaise with manufacturers
Track production and follow up delays
Book freight and prepare documentation
Send dispatch notifications
Monitor deliveries
Manage boards and workflows
Ensure accurate tracking
Manage Facebook, Instagram, TikTok, Pinterest accounts
Create, schedule and publish approved content
Repurpose content across platforms
Respond to comments/messages
Maintain posting consistency and monitor social trends
Identify social opportunities
Create and maintain SOPs and organise SOP library
Identify process gaps and improve workflows
Build FAQ database
Create templated responses
Maintain knowledge resources 🎯 Requirements
Excellent written English
Strong attention to detail
Experience managing social media platforms
Organised and process-driven
Interior design or cabinetry exposure (desirable)
eCommerce or customer service experience (desirable)
Experience with Monday.com or similar (desirable)
Experience with Xero or similar (desirable)
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content creationquote preparationinvoice processingmeasurement cross-checkingSOP creationworkflow improvementFAQ database management

Soft Skills

excellent written Englishstrong attention to detailorganisedprocess-driven