Operations, Client Support Virtual Assistant

Hunt St

Operations & Client Support Virtual Assistant supporting bank reconciliation, project administration, and PA tasks for directors in a remote role. The position requires flexibility to work during Australian business hours.

Posted 4/16/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 A$1,500 - A$2,000 per monthWebsite

About the role

Key responsibilities & impact

Review overdue accounts in Xero on a regular basis.
Cross-check each overdue account in Salesforce before contacting the customer.
Look for any notes, updates, or issues that may explain delayed payment, including: installation delays, questions about quality of finish, customer complaints or concerns, unresolved service or project issues.
Make sensible decisions about whether an account should be followed up immediately or escalated internally first.
Keep accurate notes on actions taken, customer responses, and next steps.
Escalate sensitive or complex accounts to management before applying pressure.
Use a friendly, professional, and respectful tone in early-stage payment follow-up.
Adjust communication tone depending on the age of the debt: Under 30 days overdue: friendly, helpful, and relationship-focused; Over 30 days overdue: firmer, more direct, and more structured while still remaining professional.
Potentially assist with reconciling incoming payments.
Check that all invoices coming through the AutoEntry system are correctly present in Xero.
Support the finance function with accuracy and follow-up.
Send final invoices to clients.
Follow up to confirm receipt where needed.
Maintain professional and friendly communication while supporting timely payment.
Follow up on warm sales leads after a salesperson has sent a quote or email.
Check in approximately one week later to confirm the client received the quote and ask whether they need any further information.
Set up projects and opportunities correctly in Salesforce.
Process orders that come through the website within required timeframes.
Chase up failed deliveries with freight companies.
Record completed project photos and project details on the existing spreadsheet.
Provide PA support to both company directors.
Assist with simple filing and document organisation.
Book travel and help coordinate related arrangements.
Help keep day-to-day admin organised and moving.

Requirements

What you’ll need

3–5+ years of experience as a Virtual Assistant in operations and client support, with experience in admin support, accounts receivable, sales support, project coordination, logistics follow-up, or PA work.
Proficient in Xero and Salesforce
Proficient in Google Workspace
Experience with Zoho is a bonus
Excellent written and verbal communication skills in English
Strong attention to detail with the ability to understand context before taking action
Confident and professional phone manner, comfortable handling payment follow-ups and sensitive conversations
Self-directed, reliable, and available during Australian Eastern business hours
Able to manage multiple priorities and deadlines.
Works independently and escalates issues appropriately.
Customer-focused, commercially aware, and balanced in follow-up approach.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hunt St Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met. Operations, Client Support Virtual Assistant Job not on LinkedIn 🔥 31 minutes ago 🇵🇭 Philippines – Remote 💵 $1.5k - $2k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Review overdue accounts in Xero on a regular basis.
Cross-check each overdue account in Salesforce before contacting the customer.
Look for any notes, updates, or issues that may explain delayed payment, including: installation delays, questions about quality of finish, customer complaints or concerns, unresolved service or project issues.
Make sensible decisions about whether an account should be followed up immediately or escalated internally first.
Keep accurate notes on actions taken, customer responses, and next steps.
Escalate sensitive or complex accounts to management before applying pressure.
Use a friendly, professional, and respectful tone in early-stage payment follow-up.
Adjust communication tone depending on the age of the debt: Under 30 days overdue: friendly, helpful, and relationship-focused; Over 30 days overdue: firmer, more direct, and more structured while still remaining professional.
Potentially assist with reconciling incoming payments.
Check that all invoices coming through the AutoEntry system are correctly present in Xero.
Support the finance function with accuracy and follow-up.
Send final invoices to clients.
Follow up to confirm receipt where needed.
Maintain professional and friendly communication while supporting timely payment.
Follow up on warm sales leads after a salesperson has sent a quote or email.
Check in approximately one week later to confirm the client received the quote and ask whether they need any further information.
Set up projects and opportunities correctly in Salesforce.
Process orders that come through the website within required timeframes.
Chase up failed deliveries with freight companies.
Record completed project photos and project details on the existing spreadsheet.
Provide PA support to both company directors.
Assist with simple filing and document organisation.
Book travel and help coordinate related arrangements.
Help keep day-to-day admin organised and moving. 🎯 Requirements
3–5+ years of experience as a Virtual Assistant in operations and client support, with experience in admin support, accounts receivable, sales support, project coordination, logistics follow-up, or PA work.
Proficient in Xero and Salesforce
Proficient in Google Workspace
Experience with Zoho is a bonus
Excellent written and verbal communication skills in English
Strong attention to detail with the ability to understand context before taking action
Confident and professional phone manner, comfortable handling payment follow-ups and sensitive conversations
Self-directed, reliable, and available during Australian Eastern business hours
Able to manage multiple priorities and deadlines.
Works independently and escalates issues appropriately.
Customer-focused, commercially aware, and balanced in follow-up approach. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Services Manager 🕒 April 8 Global Medical VA Careers 501 - 1000 ⚕️ Healthcare Insurance 👥 HR Tech Website LinkedIn All Job Openings Client Services Manager overseeing remote Medical Client-VA teams at Global Medical. Managing operations, client partnerships, and ensuring service quality for healthcare businesses. 🇵🇭 Philippines – Remote 💵 $1.6k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📁 Client Services View More Client Services Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

XeroSalesforceGoogle WorkspaceZohoaccounts receivableproject coordinationlogistics follow-updocument organisationpayment reconciliationorder processing

Soft Skills

written communicationverbal communicationattention to detailphone mannerself-directedreliabletime managementcustomer-focusedprofessionalismproblem-solving