HungerRush

Customer Success Manager

HungerRush

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers
  • Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services
  • Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes
  • Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers
  • Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio
  • Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health
  • Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues
  • Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies
  • Work with Support and Product teams to surface and resolve recurring customer challenges
  • Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness

Requirements

  • 2 – 4 years in Customer Success, Account Management, or a consultative customer-facing role
  • Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction
  • Excellent communication, presentation, and facilitation skills
  • Comfort using data to drive recommendations and demonstrate business impact
  • Strong organizational, project management and time management abilities
  • Experience with CRM systems (e.g., Salesforce)
  • SaaS or restaurant technology experience
  • Familiarity with POS systems and value-added services (marketing, delivery, loyalty, etc.)
  • Bachelor’s Degree or equivalent professional experience
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer success managementaccount managementproject managementportfolio managementrelationship managementSaaSPOS systemsvalue-added servicesCRM systems
Soft Skills
communication skillspresentation skillsfacilitation skillsorganizational skillstime managementproblem-solvingcollaborationinfluencing skillscustomer engagementproactive outreach