AI & Automation Specialist
HungerRush
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and execute comprehensive AI/automation roadmap aligned with business objectives
- Identify and prioritize high-value automation opportunities across support workflows
- Lead implementation of AI-powered solutions including chatbots, virtual assistants, and automated ticket routing
- Partner with vendors (i.e., Zendesk AI, Forethought, Ada) to maximize platform capabilities
Requirements
- 1-3 years of experience with automation, chatbots, or AI tools in customer service OR 3-5 years in customer support operations with demonstrated interest in automation technology
- Familiarity with customer support platforms (Zendesk, Salesforce, Intercom) and their automation features
- Basic understanding of APIs, webhooks, and integration concepts
- Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automationAI toolschatbotsvirtual assistantsautomated ticket routingAPIswebhooksintegration concepts