Workforce Management Analyst
HungerRush
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Build and maintain multi-channel forecasting models
- Develop short-term and long-term volume forecasts
- Create capacity plans aligning staffing requirements with business objectives
- Manage schedule adherence tracking and exception reporting
- Lead selection and implementation of dedicated WFM platform
Requirements
- 3-5 years of workforce management experience in contact center or customer support environment
- Proven track record of implementing WFM tools and eliminating manual processes
- Experience with multi-channel support operations (phone, chat, email)
- Strong SQL skills for data extraction and analysis
- Bachelor's degree in Business, Statistics, Mathematics, Industrial Engineering, or related field
Benefits
- Health insurance
- 401(k) retirement plans
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLforecasting modelsvolume forecastscapacity planningschedule adherence trackingexception reportingWFM toolsdata extractiondata analysis