Engineer

• Own escalations end-to-end: reproduce, isolate, verify, and communicate progress to stakeholders.
• Perform deep technical analysis (SQL forensics, logs, and telemetry) to identify impact and root cause.
• Deliver customer-safe updates including clear communication of impact, workaround, and resolution ETA.
• Document clean repro kits and internal RCA notes to drive faster future resolutions.
• Maintain and expand the Knowledge-Centered Support (KCS) library—articles, workarounds, and decision trees.
• Partner cross-functionally with Development, QA, and Product to ensure permanent fixes are tracked and implemented.
• Automate common checks and repetitive troubleshooting steps using SQL, PowerShell, or macros.
• Monitor feature releases and flag changes that could impact support volume, publishing “Support Impact” notes proactively.
• Represent the voice of Support in release readiness and defect triage meetings.
• Contribute to team culture by modeling HungerRush TRACS values: Team, Respect, Accountability, Customer, and Speed

Escalations Engineer

Senior Build/Release/CI Engineer

Cyber Splunk Engineer

Senior Forward Deployed Engineer

Process Engineer – Service Delivery

Engineer IV