Humus Recruitment N.V.

Customer Support

• Lead and coach multiple client teams, overseeing daily operations and overall performance
• Optimize processes and workflows to boost efficiency and client satisfaction
• Maintain strong relationships with clients and stakeholders, managing expectations and fostering long-term partnerships
• Analyze KPIs and operational data to identify and implement improvements
• Ensure quality standards are met and internal procedures are followed
• Collaborate closely with other departments to deliver a seamless and consistent service experience
• Motivate and develop staff to achieve shared goals

Customer Service Supervisor