Customer Success Manager

• Independently manage customer relationships, set project direction, develop key deliverables, escalate risks, and influence stakeholders
• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations
• Establish a trusted advisor relationship by acting as a consultant and solution engineer
• Develop and execute success plans tailored to customers' strategic goals and operational workflows
• Collaborate with internal teams, including Growth, Product Development, and SMEs, to align solutions with customer needs
• Track and analyze key metrics related to Humata’s performance to inform proactive strategies
• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI
• Build and deliver tailored reports and presentations with stakeholders of all levels, mainly related to front-end revenue cycle operations

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