Customer Marketing Manager, National Accounts – On-Premise
Palm Bay International
Customer Success Manager
Humata Health
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Independently manage customer relationships, set project direction, develop key deliverables, escalate risks, and influence stakeholders
- Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations
- Establish a trusted advisor relationship by acting as a consultant and solution engineer
- Develop and execute success plans tailored to customers' strategic goals and operational workflows
- Collaborate with internal teams, including Growth, Product Development, and SMEs, to align solutions with customer needs
- Track and analyze key metrics related to Humata’s performance to inform proactive strategies
- Provide insights on industry best practices and leverage analytics to demonstrate value and ROI
- Build and deliver tailored reports and presentations with stakeholders of all levels, mainly related to front-end revenue cycle operations
Requirements
- Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field
- 5+ years of experience in a customer success, or consulting role, preferably in healthcare or technology
- Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization
- Experience working in small teams where both strategic thinking and tactical execution are required daily
- Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams
- Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences
- Proficient in PowerBI and data analytics
- Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs)
- Experience in denials management with ability to analyze denial activity and generate insights (preferred)
- Proactive problem-solver who thrives in a fast-paced environment (preferred)
- Skilled in conflict resolution and adept at navigating complex challenges (preferred)
- Willingness to travel as required (up to 30%) (preferred)
- Legally authorized to work in the United States on a full-time basis (application requires confirmation)
Benefits
- Competitive base compensation
- Equity through our Employee Stock Option Plan
- Bonus-eligible roles
- Full benefits package
- Unlimited PTO
- 401k program with employer match
- Remote flexibility with access to new office in Winter Park, FL
- Growth opportunities and professional development
- Inclusive culture
- Opportunity to contribute to healthcare efficiency and patient outcomes
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsrevenue cycle workflow optimizationdenials managementkey performance indicators (KPIs)strategic thinkingtactical execution
Soft skills
customer relationship managementcommunication skillspresentation skillsproblem-solvingconflict resolutionstakeholder management
