Humata Health

Customer Success Manager

Humata Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
  • Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
  • Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.
  • Develop and execute success plans tailored to customers' strategic goals and operational workflows.
  • Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.
  • Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving
  • Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.
  • Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs.
  • Track and analyze key metrics related to Humata’s performance and to inform proactive strategies.
  • Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance.
  • Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements.
  • Drive customer retention and renewals by consistently demonstrating value.
  • Identify opportunities for scope expansion or additional solutions based on customer needs.
  • Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals.
  • Prepare for and lead formal presentations to discuss account health and future plans.

Requirements

  • Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.
  • 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology.
  • Experience working in small teams where both strategic thinking and tactical execution are required daily
  • Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.
  • Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.
  • Proficient in PowerBI and data analytics
  • Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).
Benefits
  • Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
  • Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
  • Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
  • Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
  • Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
  • Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticskey performance indicatorscustomer successconsultingstrategic planningtactical executionreportingpresentation skills
Soft Skills
relationship buildingcommunicationproblem-solvingcollaborationcustomer advocacyanalytical mindsettailoring messagingcustomer retention